Reception & Administration Officer
Reception & Administration position for a leading sports club

• Permanent Part-Time position – 3 days per week
• Career Growth opportunities and based in Hindmarsh
• Fantastic opportunity to start your working career in Sport!

About our Client:
Founded in 2003, Adelaide United Football Club (AUFC) is South Australia’s only professional football club. The Club competes in A-league Men’s and Women’s competitions and the National Premier Leagues SA.
The Club exists for the people of South Australia, as a custodian for the game of football, and serves to foster the passion, pride, and purpose that football evokes within the community.
The Club’s ambition is to be the most engaged, respected, and successful football club in Australia, and to always think and be about ‘More Than Football’.

About the Position:
The Reception & Administration Officer is vital in the delivery of the quality customer service Adelaide United Football Club (AUFC) aims to achieve. This position is responsible for providing exceptional customer service to members, visitors, staff and other stakeholders who engage with the club via phone, email or in person at the AUFC Office.

This role is anticipated to work 22.5 hours across Tuesday, Thursday and Friday. This is preferred however can be slightly flexible.

Key Responsibilities:

• Provide customer service both over the phone, via email and face to face
• Answering inbound calls
• Making outbound calls
• Performing administrative support tasks including mail distribution, banking and ordering office supplies
• General assistance to the membership & ticketing team
• Assisting with member enquiries & selling memberships
• Follow up membership queries and payments
• Processing merchandise orders and payments
• General Administration and Data Entry

About You:
To be successful in the role you will demonstrate:

• 1- 2 years prior experience in a customer facing role with excellent customers service skills
• Enjoys diversity in role and helping out where needed
• A team member who is collaborative and encourages those around them to achieve the absolute best for the organisation
• Enjoys operating in a fast-moving environment
• Honest and positive individual with a natural enthusiasm and energy
• Outstanding interpersonal, written, and oral communication skills

Why the Club?

• Work for and be part of a leading sport club
• Work closely with the Consumer Business team and get exposure to a range of interesting projects
• Be part of a great team
• Career growth opportunities and mentorship

Sound like you?
Want to find out more information, please feel free to contact 0435 843 155 or to apply please provide a cover letter which highlights your experience relevant to this advertisement and your resume!