Be the Friendly Face and shape first impressions

Are you passionate about providing exceptional customer service and administrative support in a purpose-driven environment? At Meli, we believe in creating a welcoming space for all, ensuring that every interaction reflects our commitment to supporting people and strengthening communities. We’re looking for a dedicated Administration Support & Reception Officer to be the first point of contact for our clients, staff, and stakeholders.

About the Role

As an Administration Support & Reception Officer, you will:

• Provide a professional, client-focused reception service, ensuring a warm and welcoming environment.
• Manage incoming calls, greet clients, and direct inquiries efficiently and respectfully.
• Support administration tasks, including mail distribution, office supply management, and document archiving.
• Assist with building access, motor vehicle fleet bookings, and maintaining visitor pass records.
• Work collaboratively with internal teams to support day-to-day operations and ensure smooth service delivery.

This role is central to creating a positive first impression while maintaining efficient administrative processes.

Position Details

• Monday 9:00am till 1pm
• Wednesday 9:00am till 1pm
• Thursday 9:00am till 1pm
• Friday 9:00am till 1pm

• Fixed term position until 20 June 2025
• Working at Various Geelong locations
• 0.42 FTE working the following schedule:
• $73,961 (pro-rata) p/a + Super + Salary Packaging
• To view the Position Description, please visit www.meli.org.au/careers/

Why Work with Us?

At Meli, we offer more than just a job—we provide a platform to thrive, grow, and make an impact. Our Employee Value Proposition (EVP) includes:

• Supportive Culture: Join a values-driven organization that fosters collaboration and innovation.
• Career Growth: Access ongoing Learning & Development opportunities and clear pathways for progression.
• Financial Benefits: Enjoy salary packaging up to $15,900 per year, enhancing your financial well-being.
• Work-Life Balance: Benefit from flexible ways of working
• Employee Wellbeing: Participate in employee-led Inclusion Working Groups, access confidential counselling via our Employee Assistance Program, and enjoy paid parental leave above the government scheme.
• Diversity and Inclusion: Be part of a team that celebrates diversity and actively supports individuals from all walks of life.

What We're Looking For

We value individuals who bring dedication, empathy, and expertise to their roles. To succeed in this position, you will have:

• A qualification in Business Administration or equivalent experience in a similar role.
• Proficiency in Microsoft Office and client information databases, with the ability to navigate various IT systems.
• Strong verbal and written communication skills, with the ability to engage with a diverse range of people.
• A proactive and adaptable approach to managing workload in a fast-paced environment.
• A commitment to exceptional customer service, ensuring every client and stakeholder interaction is professional and supportive.

Join Our Commitment

Meli is committed to providing a child-safe environment. We have zero tolerance of any abuse or maltreatment of children. Our recruitment practices reflect our commitment to ensuring the safety and wellbeing of young people in our care.

Meli is proud to be an equal-opportunity employer. We actively encourage applications from Aboriginal and Torres Strait Islander people, individuals from culturally diverse backgrounds, LGBTQIA+ community members, people living with disabilities, and those looking to return to the workforce.

Our usual process includes a written application, a phone call and a panel interview, if you require adjustments to the recruitment process, please email us at [email protected] to discuss how we can best support you.

How to Apply

We’re excited to hear from you! Please submit your application, including a résumé and a cover letter addressing the key selection criteria outlined above. Applications close 11:59pm Thursday 06 March 2025.

For more information about the position please contact Belinda Craig, Leader Reception Services on 03 5226 8900

Take the Next Step

If you’re ready to inspire change and make a lasting impact, click Apply Now and start your journey with Meli.

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