Family Support Navigator - Lead Service Coordination Across Regions

Are you passionate about supporting children, young people, and families? At Meli, we are committed to empowering communities through innovative and integrated family support services. We are seeking a Family Support Navigator to play a key role in coordinating service pathways and ensuring families receive the right support at the right time. If you have leadership experience in the community services sector and a talent for collaboration, we’d love to hear from you.

About the Role

As the Family Support Navigator, you will:

• Coordinate referrals and service capacity across Meli’s Family Support Platform to ensure a streamlined and client-centred support journey.
• Strengthen partnerships with local service providers to improve referral pathways and community responsiveness.
• Advocate for families by ensuring they receive the most appropriate interventions based on assessed need and risk.
• Work collaboratively across all family support service streams—connecting, strengthening, and restoring—to ensure an agile and integrated response.
• Monitor data and service trends to identify gaps, improve efficiencies, and inform strategic service development.
• Travel across Geelong, Central Highlands, and the Southwest to collaborate with internal and external stakeholders.

Position Details

• This role is ongoing
• 1 FTE working 38 hours per week
• $115,319 p/a + Super + Salary Packaging
• To view the Position Description, please visit www.meli.org.au/careers/

Why Work with Us?

At Meli, we offer more than just a job—we provide a platform to thrive, grow, and make an impact. Our Employee Value Proposition (EVP) includes:

• Supportive Culture: Join a values-driven organization that fosters collaboration and innovation.
• Career Growth: Access ongoing Learning & Development opportunities and clear pathways for progression.
• Financial Benefits: Enjoy salary packaging up to $15,900 per year, enhancing your financial well-being.
• Work-Life Balance: Benefit from flexible ways of working
• Employee Wellbeing: Participate in employee-led Inclusion Working Groups, access confidential counselling via our Employee Assistance Program, and enjoy paid parental leave above the government scheme.
• Diversity and Inclusion: Be part of a team that celebrates diversity and actively supports individuals from all walks of life.

What We're Looking For

We value individuals who bring leadership, collaboration, and sector expertise to their roles. To succeed in this position, you will have:

• A tertiary qualification in Social Work, Psychology, Human Services, or a related field.
• A strong understanding of child and family vulnerability, sector trends, and the Victorian family services system.
• Exceptional stakeholder engagement skills to build and maintain collaborative partnerships within a complex service environment.
• Highly developed communication skills, with the ability to convey ideas effectively in both written and verbal formats.
• Demonstrated ability to analyze data and feedback to improve service processes and ensure sustainable service delivery.

Join Our Commitment

Meli is committed to providing a child-safe environment. We have zero tolerance of any abuse or maltreatment of children. Our recruitment practices reflect our commitment to ensuring the safety and wellbeing of young people in our care.

Meli is proud to be an equal-opportunity employer. We actively encourage applications from Aboriginal and Torres Strait Islander people, individuals from culturally diverse backgrounds, LGBTQIA+ community members, people living with disabilities, and those looking to return to the workforce.

Our usual process includes a written application, a phone call and a panel interview, if you require adjustments to the recruitment process, please email us at [email protected] to discuss how we can best support you.

How to Apply

We’re excited to hear from you! Please submit your application, including a résumé and a cover letter addressing the key selection criteria outlined above. Applications close 11:59 pm, Sunday 23 March 2025.

For more information about the position please contact Toni Gauntlett, Manager Family Support, 0429 923 199.

Take the Next Step

If you’re ready to inspire change and make a lasting impact, click Apply Now and start your journey with Meli.

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