We're looking for a dedicated Member Services Representative to join our Customer Service team on a temporary basis. This role involves working directly with our members, providing top-notch service and assistance.

Client Details

The organisation is a not-for-profit entity, dedicated to providing exceptional support to members in the medical industry. Based in Melbourne's CBD, the company has a broad reach across Australia and thrives on a team-focused culture.

Description

• Handle all incoming calls and emails, addressing member enquiries promptly and professionally.
• Provide valuable information and guidance to members regarding our services and benefits.
• Process member applications and manage member accounts with care and accuracy.
• Work collaboratively with the Customer Service team to meet and exceed member satisfaction targets.
• Support the development and implementation of member service strategies.
• Participate in regular team meetings and training sessions.
• Maintain up-to-date knowledge about the medical industry and our services.
• Adhere to all company policies and procedures, including confidentiality and data protection standards.

Profile

A successful Member Services Representative should have:

• A strong background in customer service roles, ideally within the not-for-profit sector.
• Data entry experience
• Exceptional communication skills, both verbal and written.
• A team player mindset, and the capability to work effectively in a fast-paced environment.
• Excellent organisational skills and attention to detail.
• A commitment to providing outstanding service to our members.

Job Offer

• A competitive hourly rate of $38
• An inclusive and supportive company culture.
• The opportunity to make a real difference in the not-for-profit medical industry.
• A temporary position with 2 days working from home
• The chance to work within a dedicated and passionate Customer Service team.

This is a fantastic opportunity for a Member Services Representative looking to make their mark within a respected not-for-profit organisation. If you're ready to take the next step in your career, we'd love to hear from you. Apply today!

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Nina Waring on +61386166214.