Grants/Assessor- Customer Service Representative (Fully Remote) Multiple Positions | 3 Month Contract

• $37.33 p/h + Super
• 3 Month Contract
• Fully Remote in NSW

About the Role

As the Specialist Assessor, you will provide timely, efficient, and accountable determinations on matters referred for assessment. Support and provide information to customers to assist with assessment. Assist with the supervision of a team, manage resources and assist with escalated issues including complaints, correspondence, documentation, processing and resolution to contribute to the effective operations of the business.

Key accountabilities include:

• Conduct thorough assessments on matters referred to ensure accountable determinations are made, facilitating appropriate client/customer outcomes in line with relevant knowledge, legislation, regulations, and procedures.
• Provide timely, accurate information and advice to customers on the outcomes of matters referred, ensuring a positive and informative customer experience.
• Deliver administrative services, respond to inquiries, and complete a range of processing activities with accuracy and efficiency to support high-quality customer service outcomes.
• Assist customers with a variety of complex issues, gather relevant information, and determine appropriate outcomes, clearly communicating these to the customers.
• Support the team leader with daily team management functions, ensuring smooth operations and alignment with team objectives.
• As a subject matter expert, provide guidance and support to assessors and the team leader in making complex decisions.
• Coach and train assessors to improve performance, enhancing their skills and ensuring consistency across the team.
• Monitor and manage daily KPIs to ensure the team meets established targets and service level agreements (SLAs).

About You

• Self-motivated who can work independently and as part of a team.
• Experience in customer service, either face-to-face or over the telephone
• Experience in grants, rebates and vouchers administration is preferable, but not necessary
• Experience in supporting and/ or leading a team is preferable, but not necessary
• Experience using Salesforce and Genesys is preferable, but not necessary

Benefits of contracting through Ashdown People

• 5th largest supplier to the NSW Government
• Get paid weekly
• Rated 4.9/5 on Google Reviews with over 1100 5⭐ reviews for candidate feedback this year
• Offer Insurances for ABN Contractors
• Consistent communication & transparency
• Detailed onboarding & support

Please apply if you are interested. Please note, only shortlisted candidates will be contacted. If you have any question, please contact [email protected] or 0482 099 884.