Warranty Administrator

About Us:

We are seeking an experienced Warranty Administrator/Clerk to join our client's team. If you have a background in warranty claims/administration within the automotive industry, a keen understanding of warranty guidelines, exceptional communication skills, and a passion for providing excellent customer service, we want to hear from you.

Key Qualifications:

• Proven experience in warranty claims/administration
• Familiarity with automotive industry warranty claims guidelines (advantageous)
• Outstanding telephone etiquette and communication skills
• Exceptional organizational abilities
• Proficiency in computer operations
• Strong dedication to delivering exceptional customer service
• Team-player attitude

Responsibilities:

As a Warranty Administrator/Clerk, you will be responsible for the following:

• Accurately compiling and processing warranty claims following established guidelines and repair order costing
• Maintaining well-organized, legible, and up-to-date records of all submitted claims
• Conducting monthly reconciliation of claims and submitting transport and hidden damage claims
• Adhering to factory policy decisions and guidelines at all times

Your Role In Detail:

• Efficiently managing the entire warranty claims process from initiation to completion
• Collaborating with customers, both internal and external, to address their needs effectively
• Providing support to Reception and Service Advisors during peak periods, including customer welcoming, call answering, and service booking assistance
• Keeping databases updated and accurate
• Generating comprehensive reports to track and analyze warranty claims data

Desired Qualifications:

• Previous experience in warranty-related roles is a must
• Strong interpersonal and communication skills
• Proficiency in Microsoft Office suite (Word, Excel, Outlook)
• Exceptional attention to detail
• Clear and concise verbal and written communication skills

How to Apply:

If you are enthusiastic about joining our team and possess the qualifications mentioned above, we encourage you to apply. Ensure your resume includes your address for commuting assessment. Please note that this position is open to candidates physically located in Australia and who are either Australian or New Zealand citizens or hold a permanent residency visa. For more information, contact Nick Woods at 1300 796 202.