Warranty Advisor - (Automotive background required)

Linea Talent Group
Mulgrave, VIC
A$90,000 p/a
Trades & Services → Automotive Trades
Full-time
On-site

Posted 28 days ago


Our client began manufacturing vehicles in 1930, laying the foundation for a longstanding legacy in the automotive industry. Over the years, the company has earned a strong reputation for delivering a diverse range of vehicles, from practical, everyday compact cars to high-performance models designed for driving enthusiasts.

This innovative technology, paired with a commitment to design and driving enjoyment, has secured their position as a leading global force in the automotive market.

Your Responsibilities:

• Provide help desk troubleshooting, in-depth technical support, expert product knowledge, and warranty assistance to dealers and customers
• Diagnose and resolve technical issues following established procedures
• Open and manage online cases, assisting with escalated issues as needed
• Address dealer/customer complaints within the designated authority level
• Identify and report emerging technical issue trends
• Process dealer warranty authorization requests
• Handle warranty claims, including the return, examination, and disposal of warranty parts

Required Skills and Experience:

• Extensive experience in the automotive industry with strong mechanical expertise in dealership settings
• Excellent customer service skills
• Passionate and knowledgeable about mechanical products
• Strong written and verbal communication skills, able to explain technical matters to both basic and expert audiences
• Proven ability to diagnose and resolve technical product issues
• Exceptional conflict resolution, relationship-building, and influencing skills
• Ability to prioritize tasks during busy periods and work effectively under pressure to meet deadlines
• Motorcycle license (preferable)
• Proficient in Microsoft Excel and highly skilled in computer literacy (MS Office/Windows)

Client Benefits:

Enjoy exclusive perks such as discounts on new vehicles, access to the Employee Demo Vehicle Program, eligibility for annual bonuses, 17.5% annual leave loading, and additional benefits including weekend loan cars, uniform allowances, and more.
Work in a high-quality environment with a collaborative team culture and abundant opportunities for professional growth and learning.

How to Apply:

If this opportunity sounds like the right fit for you, submit your resume by clicking "APPLY," or reach out to Peter directly for more details:
Peter
0403 062 649
[email protected]


About Linea Talent Group

Bundoora, VIC, Australia

This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying.

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