Our client began manufacturing vehicles in 1930, laying the foundation for a longstanding legacy in the automotive industry. Over the years, the company has earned a strong reputation for delivering a diverse range of vehicles, from practical, everyday compact cars to high-performance models designed for driving enthusiasts.

This innovative technology, paired with a commitment to design and driving enjoyment, has secured their position as a leading global force in the automotive market.

Your Responsibilities:

• Provide help desk troubleshooting, in-depth technical support, expert product knowledge, and warranty assistance to dealers and customers
• Diagnose and resolve technical issues following established procedures
• Open and manage online cases, assisting with escalated issues as needed
• Address dealer/customer complaints within the designated authority level
• Identify and report emerging technical issue trends
• Process dealer warranty authorization requests
• Handle warranty claims, including the return, examination, and disposal of warranty parts

Required Skills and Experience:

• Extensive experience in the automotive industry with strong mechanical expertise in dealership settings
• Excellent customer service skills
• Passionate and knowledgeable about mechanical products
• Strong written and verbal communication skills, able to explain technical matters to both basic and expert audiences
• Proven ability to diagnose and resolve technical product issues
• Exceptional conflict resolution, relationship-building, and influencing skills
• Ability to prioritize tasks during busy periods and work effectively under pressure to meet deadlines
• Motorcycle license (preferable)
• Proficient in Microsoft Excel and highly skilled in computer literacy (MS Office/Windows)

Client Benefits:

Enjoy exclusive perks such as discounts on new vehicles, access to the Employee Demo Vehicle Program, eligibility for annual bonuses, 17.5% annual leave loading, and additional benefits including weekend loan cars, uniform allowances, and more.
Work in a high-quality environment with a collaborative team culture and abundant opportunities for professional growth and learning.

How to Apply:

If this opportunity sounds like the right fit for you, submit your resume by clicking "APPLY," or reach out to Peter directly for more details:
Peter
0403 062 649
[email protected]