Administration with a difference! Welcome to Hively!

About the role

This is an amazing opportunity for a customer service star to join our team! Our team is growing, and our staff are being promoted so a new opportunity exists!

Our focus is on providing the best possible support for our clients, while fostering a supportive environment for our team members. We take work culture seriously and we are committed to realistic hours, genuinely supportive management, with ongoing PD + career progression opportunities.

This role is based in our warm clinic space in East Brisbane, which provides a mix of NDIS and private services. You will work with a fabulous team of administrators, psychologists, social workers, positive behaviour support practitioners and support coordinators (approx. 25 staff).

What we are looking for

• We're seeking someone with a background in customer service excellence! You may be working in an administration role, in retail, hospitality or hairdressing - we can train the right person who has the passion we are looking for!
• A great problem solver with a can-do attitude
• Ability to connect with and support everyone who calls and visits us, relationships are key!
• Excellent data entry and computer skills
• Organisation and prioritisations skills
• If you've worked in a clinic or practice before, or understand the NDIS that would be amazing, but not essential
• Ability to work 4 or 5 full days per week

What you will be doing

• Providing excellent customer service to clients by being the first point of contact on phone and email, including management of Hively administrative email inboxes
• Scheduling and organising client psychology appointments
• Data entry of patient information and accounts with a high level of accuracy and strong attention to detail
• Coordinating new referrals with our Team Leaders and practitioners
• Collaborating with patients and stakeholders (e.g. NDIS Support Coordinators, Doctors offices, parents and families)
• Processing payments through Medipass, Medicare and Tyro
• Updating and maintaining client records in our CRM (Splose) and in the NDIS portals
• Assistance with general office administrative tasks including keeping the lolly jars full!

Benefits of joining Hively

We are passionate about supporting others and supporting each other. As part of this role, we provide:

• Flexibility of hours and hybrid working arrangements
• Excellent pay and conditions
• Supply of company laptop
• Supportive, safe and inclusive work environment
• Opportunity to grow and develop your career with us - we are creating roles every day and you will be first in line to be promoted!
• An awesome and energised team of amazing professionals committed to making a difference!!

About Hively Health

Why Hively? Hively is a busy place full of life, where you are supported to grow and thrive.

We are a local Brisbane-based company, created by a genuine desire to do things better and focused on providing quality support.

We believe work should be a place where you are supported to thrive - our team are good humans personally and professionally!

We are an inclusive and supportive team dedicated to improving the lives of others. Our focus is on a genuine connection.

Want to get to get a better idea of our values and the way we operate? Check out our website and socials – there is a reason our team is growing as more people choose a genuine, person-centred workplace!

www.hively.com.au

If you would like to discuss the role further, please email our General Manager - [email protected]

Please send through a cover letter and current resume to apply for this position.