At St Hugh Hotel, we pride ourselves on providing exceptional service and creating memorable experiences for our guests. We are seeking a professional, friendly, and dedicated Front of House Hotel Receptionist to join our dynamic team. As the first point of contact for our guests, you will play a key role in delivering the high standards of service we are known for.

Key Responsibilities:

Primary duties include - but not limited to the following:

• Check-in and check-out guests
• Guest enquires
• Reservations
• Maintaining guest records
• Collaborate with other hotel departments to ensure guest satisfaction.

Qualifications:

• Previous experience in a hotel or customer service role is preferred.
• Excellent communication and interpersonal skills.
• Ability to remain calm and professional in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Proficiency in using computer systems and hotel management software (training provided if necessary).
• Flexibility to work shifts, including evenings, weekends, and holidays.
• A positive attitude and a passion for providing exceptional guest service.