Imagine Hotels & Resorts, one of Melbourne’s fastest-growing accommodation brands, is looking for experienced Guest Service Agents in a full-time or casual capacity.

We seek team members who bring a high-energy vibe to our brand, people who want to progress their career within a genuinely supportive and professional environment, people who wish to be a part of a brand that values your experience and welcomes your drive in making our guests experience - exceptional. We encourage applications from people of all ages and levels of industry experience and with full working rights to apply.

About the Role

Being one of the first impressions our guests have of the Imagine brand, we are looking for team members who take pride in providing guests with high-quality service throughout their entire stay.

We are looking for staff to be the ‘face’ of our company and ensure guests receive a heartwarming welcome and Hotel experience. You will help coordinate all front desk activities, including calls, reservations and general guest services.

As an experienced Hotel professional, you should combine a confident manner with a dynamic professional attitude. Our ideal candidate has a solid customer service approach and experience in managing the daily activities of a busy and multi-use building. Experience with RMS in strata titled building management will be advantageous to your application, although not essential to the successful applicant.

Key Responsibilities:

Primary duties include - but are not limited to the following:

• Check in / Check out
• Guest enquiries
• Reservations
• Banking/Cashiering
• Maintaining guest records
• Liaising with other departments as to guest requests

What you will bring to the role:

• A willingness to learn in a fast-paced role
• Excellent verbal and written communication skills
• Professional telephone manner
• A friendly and positive attitude; we are looking for those who go the extra mile to give great guest experiences.
• Excellent grooming and presentation standards
• Excellent work/life balance - with a rotating roster.