If you want to make a difference by having a positive impact on peoples’ lives, then a career with Independence Australia Group may be for you.

About us
Independence Australia Group is a social enterprise that provides choice for people with a disability or other personal need, enabling them to regain and retain their independence within an inclusive community.
As a social enterprise, we redistribute the surplus funds generated through the sale of over 12,000 healthcare products, mobility aids, and equipment into programs that support people living with a disability. We are one of Victoria's largest NDIS providers of specialist disability in-home and community supports, offering a unique combination of core supports and consumables to NDIS participants. To read more about us, visit independenceaustralia.com.au.

About the role
We are looking for a Rostering Officer to join our team and be the face of our company. This is a permanent, full-time position based at our head office in West Footscray.

• Hourly rate which will range from $33.95 - $35.50 per hour depending on experience + SUPER
• Coordinate all rostering requests in a timely manner to reflect client's requests
• Update and maintain roster changes within the system to ensure accurate information
• Liaise regularly with internal stakeholders to discuss staffing resources and any issue that affects rostering
• Keeping up to date with the range of programs, policies and procedures to be able to provide advice to support workers
• Respond promptly to consumers and staff enquiries and associated actions including redirection to Rostering Team Leader if necessary
• The ideal candidate will need to rotate between 6am to 5pm

About you

• Experience in scheduling/rostering
• Ability to work weekends and be available on call as needed (weekend rates and on-call allowance provided)
• Experience with Carelink highly regarded
• Knowledge of Disability Services and Individual Support Programs
• Exceptional customer service, along with a friendly and confident phone manner
• Self-motivated individual, with a pro-active approach, and the ability to work within a team and autonomously at times
• Possess valid WWCC and NDIS Worker Screening Clearance.

Why work with us

As a valued member of our team, you have access to a range of benefits and perks to ensure you thrive at Independence Australia Group, including:

• As a social enterprise, we aren’t solely reliant on external funding which means better job security so can focus on providing quality care and service to our customers.
• Access employee discounts on thousands of personal and healthcare products, mobility aids, and equipment from our social enterprise store.
• Family friendly parental leave of up to 6-weeks paid leave (Not Casual)
• Access salary packaging benefits to increase your take home pay by reducing your taxable income.
• Advance your career with opportunities for training and professional development including paid training time for all on-the-job learning and paid study leave for approved courses.

Work with Purpose
Are you looking for a rewarding career that makes a positive impact on people’s lives? Join the Independence Australia team to help thousands of Australians living with disability and personal need lead fulfilling and independent lives.
Be part of a team that values equity, empathy, respect and quality underpinned by our four guiding principles:

• Customer Centric: Ensuring that customers have choice and control is paramount in our decision making.
• Valued People: Encouraging and rewarding innovation and excellence, recognition, and feedback.
• One Organisation: Sharing a common purpose supported by positive contributions, clear responsibilities, and accountability.
• Strive for Excellence: We value and reward innovative thinking, proactivity, resourcefulness, and responsiveness.

For a rewarding career where you can make a real difference and positive impact on peoples’ lives, APPLY NOW.

Commitment to Diversity Independence Australia Group is an equal opportunity employer and believe our people should reflect the diverse communities we operate in. We encourage applications from people with a disability, CALD, LGBTQIA+ and Aboriginal and Torres Strait Islander peoples to apply.