Logo for Service Desk Agent

Service Desk Agent

Datacom
Melbourne, VIC
A$58,000 p/a + super
Information & Communication Technology → Other
Full-time
On-site

Posted 17 days ago


Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role

Our Service Desk Agents are the first point of contact for our clients. No two days will be the same as you’ll be proactively problem solving any customer issues that come your way or escalating them as appropriate.
As part of the Managed Services team, you’ll provide high quality, efficient support to our clients and their customers through responding to telephone calls, emails and alert monitoring. Following ITIL processes, you’ll identify, troubleshoot and resolve incidents and service requests.

At Datacom we’re committed to developing, retaining, and promoting diverse talent. We want to help you grow your current skills and give you the opportunity to learn and develop brand new ones.

Have a qualification in IT and looking for your entry to the industry? We promise to provide you with a supportive environment while learning the key foundations in our Service Desk team and all we need from you is passion and enthusiasm!

Your career at Datacom, just like technology, has endless possibilities. Looking to get into Cyber Security, Cloud, Network or Database engineering? Our Service Desk Agent roles are the first step in unlocking your IT career!

If you're looking for meaningful work with genuine career progression opportunities, training and development, we'd love to hear from you!

Operating Hours
The operational hours for the Service Desk are Monday to Sunday 6am to 10:30pm, to be successful for a Full-Time role you will need to have full availability to work across these hours on a rotating roster.


Benefits

  • Continued opportunities for long term growth in IT in Australasia's largest professional IT services company!
  • We offer options for you to interview virtually.
  • Best in class rewards and recognition program including awards and corporate retail discounts on tap.
  • Paid Parental Leave
  • Employee referral programs - once you are in and you are loving it - you can refer a friend and get $1000!


What you’ll bring

Someone who wants to be part of a team that is striving to achieve the best possible outcome for all our customers, and develop skills and knowledge that form the foundation of a career in IT.

In our successful candidates we are looking for:

  • Self-starters who are motivated to kick-start their careers in technology
  • Team players who have excellent interpersonal skills (you’ll be working with people just as much as computers)
  • Customer-centric superstars — we pride ourselves on delivering our best work to our customers
  • Awesome problem-solvers who have fresh ideas and are willing to give anything a go.

Due to client clearance requirements Australian Citizenship, ability to pass national police check and willingness to obtain a Baseline Clearance is essential.

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.


About Datacom

Canberra, ACT, Australia
Information & Communication Technology
5001-10000 employees

We design, build and run IT systems and processes for business. We support existing legacy IT systems and processes, and we custom-design brand new ones. We work with our customers to build and operate sustainable solutions by exploring their current state, clarifying their future potential and solving their most pressing problems. Our breadth of advisory and technical skills provides deep expertise in technology platforms to our customers, provided by our 200 tech partners.

More Jobs

Customer Service Inbound - Marsden Park - $58K + 12.5% Super

Active Recruitment Pty Ltd

Marsden Park, NSW
A$58,000 p/a
Full-time
On-site

All Rounder/ Customer Service - Campervan Rentals

Travellers AutoBarn

Cairns, QLD
A$55,000-$61,000 p/a
Full-time
On-site

Student Services Assistant

National Art School

Darlinghurst, NSW
A$54,400-$61,300 p/a
Full-time
On-site

Service Desk Traineeship

Calleo

Melbourne, VIC
A$57,750 p/a
Contract
On-site

Consumer Services Officer

Diabetes Australia

Melbourne, VIC
A$57,700 p/a
Full-time
On-site

Assistant Services Officer

Office of Sport NSW

Berry, NSW
A$57,670 p/a
Full-time
On-site

Browse Jobs

by State

by Classification