Consumer Services Officer
Diabetes Australia

Location: Melbourne (CBD)

Full-time or Part-time | Flexible Work Options

Make a Meaningful Impact Every Day!

At Diabetes Australia, we are dedicated to improving the lives of people living with diabetes. As a Consumer Services Officer, you will play a vital role in providing high-quality support and service to individuals, caregivers, and healthcare professionals. Your work will ensure people receive the information, resources, and assistance they need to manage their health effectively.

This role offers excellent flexibility, with full-time and part-time options available to suit your work-life balance.

About the Role

• Act as the first point of contact for people living with diabetes, their families, and health professionals.
• Handle high-volume customer interactions (between 50-100 calls per day)
• Provide exceptional service across multiple channels, including phone, email, and online platforms.
• Assist with program navigation across Diabetes Australia.
• Process registrations, orders, and service requests with efficiency and accuracy.
• Conduct outbound engagement to share membership benefits and essential health information.
• Maintain accurate records and ensure compliance with privacy and healthcare regulations.

What We Offer

• Work flexibility – full-time and part-time options with supportive work arrangements.
• A purpose-driven role where your work directly improves health outcomes.
• A collaborative and inclusive team environment.
• Opportunities for growth and development.
• Work with a leading health organisation.
• Learning & Development - Access to over 100,000 courses of your choice!

About You

• Experience in customer service (contact centre, healthcare, retail, or similar).
• Strong digital literacy and ability to work across multiple systems.
• A calm, compassionate and empathetic nature, with excellent communication skills.
• Ability to work in a fast-paced environment and handle complex interactions with care.
• A proactive and adaptable approach, with a commitment to teamwork and excellence.

Join Us

If you’re looking for a rewarding opportunity where you can make a real difference, we’d love to hear from you. Apply today and be part of a team committed to supporting individuals living with diabetes.

We will be interviewing suitable applicants as they come through, so please do not delay your application.

At Diabetes Australia, we value diversity and inclusion. We encourage applicants from all backgrounds, including those living with a disability, returning to the workforce, or from underrepresented communities. Let’s make a difference together.

Please be advised you will be requested to complete a National Police Check and Working with Children; we appreciate your cooperation.

Click APPLY NOW to join our team.