• Casual Position
• Hourly Rate $37.70 - $40.71 + Superannuation
• Join us at MP, where we offer flexible working arrangements and a supportive environment. This role is based at our Preston Campus, conveniently located near public transport. We provide secure onsite parking, an onsite café, and are just a short drive from a local shopping centre.

About the Organisation:

Melbourne Polytechnic is a learning organisation that has been delivering vocational training since 1912. Learning at Melbourne Polytechnic is a unique experience with an applied focus. delivered by teachers with real-world experience and expertise.

At Melbourne Polytechnic we are committed to providing high quality, innovative, applied and future focused, purposeful education and training to students, industry and communities. Our teachers are passionate and established in their professions and look guide students in theirs. We know that circumstances can create barriers to learning, so we offer our students personalised pathways, flexible study options and learning support.

About the Role:

To guide students through their education and career journey by providing excellence in customer service
and to act as an ambassador of Melbourne Polytechnic brand and products.

Duties:

• Provide technical support to students in the use of technology to complete their enrolment.
• Provide assigned enrolment support and advice to ensure a seamless and high-quality student
  experience by guiding prospective students through all the stages from enquiry to enrolment.
  Specifically: Enquiry and Application, Pre-training review (including Language, Literacy &
  Numeracy), Training Plan, eligibility, and fees/payment, and cash-up duties in line with approved
  procedures.
• Professionally communicate via inbound and outbound telephone calls, virtual interview sessions
  and in-person interviews, presentations, emails and webchat and ensure professional, timely and
  accurate turnaround of all student correspondence relating to inquiries.

For a full list of key responsibilities and duties, please view the position description.

Skills and Experience Required:

• A relevant tertiary qualification or a minimum of a Year 12 or equivalent qualification with at least 2
  years' work experience, preferably in a customer service environment.
• Demonstrated strong written and verbal communication skills, including the ability to communicate
  effectively with a varied student cohort with an ability to be flexible in responding to and having an
  understanding and empathy for the needs of students at all levels and across all cultures.
• Ability to work under supervision and mentoring of an Enrolment Centre Advisor/Coordinator and
  within a team to meet enrolment requirements and deadlines.
• Demonstrated ability, commitment and enthusiasm for the provision of high-level customer service
  experience together with a strong outcome driven focus.
• Proven ability to develop and maintain effective relationships with colleagues to work co- operatively
  and collaboratively, committed to achieving work team goals and maintaining a supportive work
  environment.

How to Apply:

Please submit the following documents for your application to be considered

• Current CV
• Cover Letter (Please ensure that you address the Key Selection Criteria outlined in the position description)

For further information on the role, please contact the hiring manager via email: [email protected] or via phone: (03) 9269 1386.

If you email us, please make sure you put the job title and job number in the subject line.

Please note, applications received via email will not be considered - you must apply via the website.

Candidates must hold a valid Employee Working with Children Check (WWCC). A lodgement receipt is not a valid alternative; the approval email with the lodgement of a WWCC card number can be accepted.

A National Police Check is required for the successful applicant.

We will be shortlisting immediately. Don’t delay, apply today!

Recruitment Agencies

Please be aware for us to engage with you, we require internal pre-approval and you must be on the State Purchasing Contract (for Victorian government common use goods and services). We will engage with you and your agency once we have the approvals.

Diversity and Inclusion

Melbourne Polytechnic is proud to be an equal opportunity employer committed to being a child safe organisation, by ensuring that children and young people are protected from abuse or harm.

We promote a workplace that actively seeks to include, welcome and value unique contributions of all people. This means we encourage Aboriginal and Torres Strait Islander peoples, people with disabilities, people who are LGBTIQ+ and people from culturally diverse backgrounds to apply for this job, with age being no barrier.