Full Time- Civic Gentle Dental Care | Identity Dentistry

Seeking an excellent practice manager to join our middle management team. This is a great opportunity for a 2IC or PM to join a fast-growing dental group to take your career to the next level. We are a privately owned brand with several dental practices in NSW and ACT.

At Civic Gentle Dental Care and Identity Dentistry, we aim to bring smiles to our patients by providing customised treatments; we care, respect and deliver. We value our team members by providing and tailoring different career opportunities. Our motto is if you are here to learn, we are here to provide.

As a Dental Practice Manager, you will be critical in ensuring a dental practice's smooth and efficient operation. You will oversee various aspects of the practice, including administrative, financial, and operational functions. Your primary goal will be to create a positive patient experience while maintaining a well-organized and productive practice environment.

About the role

Administrative Management:

• Oversee daily administrative tasks, such as appointment scheduling, patient check-in/out, and record keeping.
• Ensure compliance with all relevant regulations.
• Develop and implement office policies and procedures to enhance efficiency and maintain a consistent patient experience.
• Supervise the front desk staff, dental assistants, and other administrative personnel.

Financial Management:

• Manage the practice's financial operations, including petty cash handling and banking.
• Completing tracking reports to assess practice performance and identify areas for improvement.

Human Resources:

• Recruit, train, and supervise staff members, including dental assistants and receptionists.
• Conduct performance evaluations, provide feedback, and address any staffing-related concerns.
• Foster a positive and collaborative work environment that encourages teamwork and professional growth.

Operational Efficiency:

• Optimize appointment scheduling to maximize productivity and minimize patient wait times.
• Ensure the availability of necessary supplies and equipment for dental procedures.
• Coordinate with dental labs and suppliers to ensure timely delivery of materials and equipment.
• Troubleshoot and resolve operational issues to maintain a seamless patient flow.

Patient Experience:

• Oversee the patient care experience to ensure exceptional service and patient satisfaction.
• Address patient concerns and complaints promptly and professionally.
• Implement strategies to enhance patient communication, education, and engagement.
• Maintain a welcoming and comfortable atmosphere in the practice.

Regulatory Compliance:

• Stay current with regulations and guidelines.
• Ensure the practice's adherence to all relevant laws and regulations, including infection control standards.
• Prepare for and facilitate inspections or audits as required by relevant regulatory bodies.

About you

• Previous experience in dental practice management or healthcare administration is highly advantageous.
• Bachelor's degree in Healthcare Administration, Business Management, or related field (preferred).
• Enthusiastic, self-motivated and willing to learn attitudes;
• A proven track record of punctuality and reliability;
• Strong verbal and written communication skills;
• Excellent and demonstrated ability in team management / Human Resources;
• Excellent organizational skills with the ability to prioritize, meet deadlines and work well under pressure.
• An enthusiastic self-starter with a can-do attitude and a good problem solver;
• Innovative and proactive, with solid time management skills and able to multi-task
• Strong leadership and communication skills.

Our Benefits

We have the people and tools to support your career development. Benefits include:

• Attractive remuneration package with bonuses;
• Versatile and rewarding role interacting with a variety of stakeholders from patients, support team, clinicians and direct contact with the leadership team
• Learning and development possibilities – have access to a variety of training programs and coaching and
• Security of a sizeable business with continued growth plans.
• Regular team bonding and gatherings.

Please e-mail your cover letter and CV to [email protected] or click the button below to apply. All applications will be treated as strictly confidential. All applications must include the three most recent references.

Thank you in advance for taking the time to apply and considering us as a potential future employer. Please note that only shortlisted candidates will be contacted due to the number of applications we receive.