About Us:

At Uniting AgeWell, our focus is on supporting older people to experience a sense of wellbeing, choice and independence in their lives, to feel valued members of their community and to have easy access to the community or residential services they need to live the life they want. With a range of services in many locations in Victoria and Tasmania, our 4,600 staff and 600 volunteer staff are committed to high quality services and care.

Uniting AgeWell provide a workplace culture based on the BEST philosophy – Believe, Excel, Support and Trust – underpinned by our values of Kindness, Respect, Integrity, Innovation and Inclusion, and our customer service charter and promise that shape and inform all that we do. More information can be found on the Uniting AgeWell website - www.unitingagewell.org

Why choose Uniting AgeWell - Northcote

• Easy to access with public transport and free on/off site parking
• Above award hourly rates
• Salary packaging benefit up to $15,900 + $2,650 annually
• Annual Leave loading
• Career pathways, education and training opportunities
• Comprehensive Employee Assistance Program available 24/7 for our staff
• Enhanced Parental Leave options
• Location options - move within our Uniting AgeWell network (Victoria and Tasmania)
• Not for profit, values-based organisation

About the role:

Working out of our office in Northcote,You will be the key contact for clients and play and active role in supporting our care workers maintaining day-to-day service delivery and coordination of client services including: scheduling, customer service, records management, monthly reporting and document control.

Utilising your astute customer centric skillset, you will work closely with Community Team Leaders and Care Advisors to provide high quality care services to our clients through Northern Metro region.

Tasks include:

• Act as the contact person for clients incoming enquires including service requests, cancellations and general enquiries
• Ensure that client information system and finance information is up to date and is managed in a timely and accurate manner
• Ensure that the administrative requirements of the program are maintained in accordance with departmental and organisational requirements

This is a Full role working 38 hours Monday - Friday, 9am - 5pm.

About you:

This is the place for you if you have:

• Great customer service skills which are friendly and professional and are known for your caring and compassionate nature
• Experience in Intake processes
• Previous administrative and rostering/scheduling experience in community services (CHSP/HCP)
• Experienced with invoice reconciliation
• Experience with accounts software and CRM systems
• Ability to manage multiple requests in a fast-paced environment
• Experience within the aged care sector
• Thrive in a team and also appreciate the one to one interactions
• Are committed to being part of a workplace culture based on the BEST way of life (Believe, Excel, Support and Trust)

Essentials for working in Aged Care:

• A current Working With Children Check card
• Current and ongoing flu vaccinations
• Australian working rights
• Ability to pass a national police clearance and NDIS Clearance

Make a positive difference in your community – apply now!

Aboriginal and Torres Strait Islander peoples are encouraged to apply for this role.

You can access the position description here: Care Organiser PD.pdf

For more information please contact the Recruitment Team at [email protected]. Please note the position and location.

Only shortlisted candidates will be contacted. We look forward to hearing from you!