About Us:

At Uniting AgeWell, we are dedicated to empowering older adults to live life to the fullest by fostering a sense of wellbeing, choice, and independence. We strive to ensure our clients feel valued and connected within their communities, with easy access to the services they need, whether at home or in residential care. Across Victoria and Tasmania, our team of 4,300 staff and 600 volunteers are committed to delivering high-quality services and compassionate care.

Our workplace culture is anchored in the BEST philosophy – Believe, Excel, Support, and Trust – guided by our core values of Kindness, Respect, Integrity, Innovation, and Inclusion, These principles, along with our customer service charter, inform everything we do. To learn more, visit our website: www.unitingagewell.org.

Why Choose Uniting AgeWell

At Uniting Agewell, we empower our staff to flourish both personally and professionally, all while making a heartfelt difference in their local communities. When you join our vibrant team, you will be embraced with:

• Easy to access with public transport and free on/off site parking
• Competitive Pay: Above award hourly rates
• Salary packaging benefit up to $15,900 + $2,650 annually
• Annual Leave Loading: Extra pay while on leave
• Career Growth: Access to education, training, and career pathway opportunities
• Employee Assistance Program: Confidential 24/7 support for you and your family
• Enhanced Parental Leave options
• Location options: Move within our Uniting AgeWell network (Victoria and Tasmania)
• Not for profit, values-based organisation

Be apart of a not-for-profit organisation, where we truly care about our team and the communities we serve! With continuous training and support, we're here to help you thrive in your role and create a rewarding career together.

About the Role:

As a Care Advisor (Case Manager) supporting our South Melbourne Metro Care Program, based at our Berwick site, you will be responsible for managing a caseload of clients, playing a vital role in advocating for them to remain living independently in their own homes. You will facilitate discussions and develop personalised care plans that enable our clients to live independently and safely, supported by their Home Care Package.

This is a full-time position, working Monday to Friday 9am-5pm

Key Responsibilities:

• Conduct regular in-home visits to assess and support clients
• Perform initial assessments of prospective clients, identifying core needs and making recommendations/referrals on capacity
• Develop, implement, evaluate, and regularly review client-cantered care plans
• Work closely with Care Organisers to coordinate the delivery of services as outlined in the care plan
• To liaise with referring healthcare providers, allied health professionals, social workers, and community services
• Oversee the financial aspects of the care planning, ensuring that services are delivered in accordance with legislation and within the allocated budget while maintaining high standards of care.
• Facilitate effective client pathway support through case discussions, case conferences, and feedback reviews, including incident management and complaint resolution
• Maintain accurate and up-to-date records of client assessments, care plans, services provided, and any changes or incidents.
• Contribute to teamwork and continuous improvement

About You:

You are a problem-solver, adaptable to change, and committed to making a meaningful impact in your career. You thrive in a supportive, dynamic team environment and are passionate about empowering clients to make choices that enhance their quality of life.

This role is ideal for you if you have:

• A clinical background as a Social Worker, EN, RN, Allied Health Practitioner, or Case Manager (highly desirable)
• Experience managing caseloads of Home Care Package clients with complex needs
• Expertise in safety practices within the Aged Care or Health Sectors
• Proficiency in conducting assessments, care planning, implementation, evaluation, and documentation of quality client care in line with Consumer Directed Care principles
• Strong communication skills to liaise with staff, consumers, service providers, and health professionals, ensuring the delivery of consumer-focused services
• A thorough understanding of and ability to support compliance with Safety, Equal Opportunity, and other professional and legal requirements impacting client care
• A commitment to our BEST way of life (Believe, Excel, Support, and Trust)

Essential Requirements:

• A current Employee Working With Children Check (or willingness to obtain one)
• Ability to pass a national police clearance
• Current First Aid and CPR certificates (or willingness to obtain)
• Current and ongoing flu vaccinations
• Australian working rights
• A valid Victorian driver's license a reliable registered vehicle

Make a Positive Difference in Your Community – Apply Now!

Aboriginal and Torres Strait Islander people are encouraged to apply for this role.

For more information, please contact the Recruitment Team at [email protected].

Please note that only shortlisted candidates will be contacted. Applications will close once a preferred candidate has been identified.

We look forward to hearing from you!