About the role
As an IT Support Engineer, you'll be working both remotely and face to face with our clients to provide helpdesk support and project work.

This level 2/3 generalist role will have you grappling with a huge variety of tasks in desktop support, network deployments and troubleshooting, servers and storage infrastructure and cybersecurity. We do not have a separate Networking or Infrastructure team, so you will have full access and never be siloed in your role.

You'll be part of a tight-knit team, building great rapport with your team's clients and enjoying banter and memes along the way. Your team's clients will be in all industries from accounting and legal to mining and gas, health services, NFP, education, manufacturing and more.

What We’re Looking For
We need someone who:

• At least 2 years’ experience in a Level 2+ generalist role in an IT managed service provider or similar broad environment.
• Current Microsoft certifications will be looked at with seriously impressed eyebrows.
• You must be a great communicator. Someone who understands how to frame their superpowered IT knowledge in a clear, concise and friendly manner; who can do so over the phone, in a well-crafted email or in person.
• You should be self-motivated with an eagerness to excel and contribute to the performance of your team and clients.
• Valid Driver's License and work safe vehicle

You’ll also be comfortable and confident working with:

• Backups and DR technology
• Office 365 applications, SharePoint, Exchange Online
• Azure AD and hosting services
• Network config and troubleshooting including VPN, DNS, wireless LAN
• Switches, routers, firewalls
• Windows Desktops in AD & Azure environments
• Windows Server, Group Policy, Remote Desktop Services, Microsoft Exchange
• VMware / Hyper-V virtualisation

Why You’ll Love Working With Us

Professional Development:

• Unlimited Learning: Dive into a culture that supports your growth. Dedicated study time is available during work hours to develop your skills.
• Innovative Environment: We constantly challenge the status quo, seeking better ways to leverage technology and continuously learning.
• Career Growth: We prioritise your development with training and a commitment to promoting from within.

Work-Life Balance:

• No Afterhours Roster: Your personal time is yours. No after-hours calls, and your number stays private. This role is 8:00am until 4:30pm
• Enjoy Your Lunch: Each work day includes a full hour for lunch, so you can truly relax and recharge.

Fun and Camaraderie:

• Monthly Team Lunches: Enjoy free lunches with your team.
• Team Choice Award: Get recognised for your hard work.
• Social Events: Join our active Social Club and participate in a variety of fun events and office banter.

Please note: This role is based in Osborne Park, Western Australia (WA). If you are relocating to WA, please include this in your cover letter.

EEO statement
At Office Solutions IT, we strive to be a place where everyone can thrive. We are committed to creating a strong community of diversity, inclusion and a positive, barrier free recruitment process and workplace. We deliver on this commitment through our goal to increase participation and support the careers of Aboriginal and Torres Strait Islander People, women, people living with a disability, people from culturally and linguistically diverse backgrounds, and those who identify as LGBTIQ. We welcome applications from candidates from all backgrounds.

References:
We will ask for your references, but what about ours? Here's what our current team members have to say about us!

“OSIT has given me a great opportunity to grow in the IT industry with an amazing support network and resources. Their belief of promotion from within allows you to have a more clear career pathway.” Ben - Service Support Manager

“I have been working at Office Solutions IT for 4 years now and started as a Support Engineer. I can't imagine that I could have experienced the same level of personal growth at any other company. My colleagues have been so supportive and are always willing to help each other out and teach each other new things.” Aaron - Service Quality Manager

“Growth is one our values at Office Solutions IT. When I started I was our receptionist. OSIT has supported me with my studies and passion to grow professionally, I have been promoted to a few roles here, I am now the Business Services Manager.” Amanda - Accounting Manager

“I know it sounds cheesy but I look forward to going to work each day.” Mike - Senior Partner is one our values at Office Solutions IT. When I started, I was our receptionist. OSIT has supported me with my studies and passion to grow professionally, I have been promoted to a few roles here, I am now the Business Services Manager.” Amanda - Business Services Manager

“I know it sounds cheesy, but I look forward to going to work each day.” Mike - Senior Partner

Want to know more about life @ OSIT?
Visit: https://www.officesolutionsit.com.au/careers or check us out on Facebook at https://www.facebook.com/OfficeSolutionsIT or Instagram at @office_solutions_it

Environmental:
We are proud to be recognised by Climate Active as a Carbon Neutral Organisation and B Corporation certified. These recognitions and certifications reflect our dedication to environmental responsibility and underscores our commitment to reducing our carbon footprint.