Membership Services Consultant – Contact Centre

Melbourne CBD | Hybrid Work (Office & WFH Rotation)

$25.80 per hour + Super + Leave | Permanent Full-Time
Rotating Roster | 38 Hours Per Week

We're looking for a dedicated and detail-oriented Membership Services Consultant to provide exceptional customer support in our contact centre team.

About the Role
As a Membership Services Consultant, you will:

• Handle inbound calls and emails, responding to member inquiries about health insurance products
• Provide expert guidance on policies, benefits, and claims
• Manage general correspondence, complaints, and feedback with professionalism and care
• Coordinate service delivery to ensure members receive the best possible support

What We’re Looking For

• Previous customer service experience (health insurance or healthcare industry experience advantageous)
• Excellent written and verbal communication skills
• Strong attention to detail and organizational skills
• Ability to handle sensitive information with confidentiality
• Proficiency in email management systems and customer service software
• Strong problem-solving skills and ability to work under pressure
• A positive attitude and passion for delivering exceptional service

What We Offer

• Permanent full-time role with stable hours and career growth opportunities Comprehensive training – Three weeks of hands-on learning ($24.98 training rate)
• Hybrid work model – Start in our Melbourne office, then transition to a mix of office and work-from-home
• Employee perks – Reward & Recognition Program, Employee Engagement Committee & more
• A fun and supportive call centre where you can make a real difference

Key Details

• Start Date: Tuesday, March 4, 2025
• Office Relocation: Two weeks of classroom-based training at our William Street offices before moving to our new Docklands location at 825 Bourke Street.
• Operating Hours: Rotating Roster Mon-Thurs- 8:30am-8:00pm/Fri 8:30am-6:00pm
• Requirements: All applicants must complete a criminal background check (conducted by us).

These roles won’t last long—apply today and be part of something meaningful!