About the role

We are looking for a dedicated and enthusiastic Customer Service Consultant to join our team. In this part-time role, you will be based in our Melbourne office and will be responsible for providing exceptional customer service to our clients.

Details you need to know

• Start Date: Tuesday 11th March 2025
• Rotating Roster: Monday to Friday, 8:00am to 8:00pm and Saturday, 9:00am to 5:00pm
• Permanent 35hr Part Time Contracts on offer
• Permanent Pay Rate of $25.80 plus super & leave & benefits
• All offers will be subject to the clearance of a Police Check which we will perform

What you'll be doing

• Handling inbound and outbound customer calls in a professional and courteous manner
• Resolving customer inquiries and complaints efficiently and effectively
• Providing product and service information to customers
• Accurately documenting customer interactions and following up as needed
• Identifying opportunities to enhance the customer experience and suggest improvements
• Adhering to company policies, procedures and quality standards

What we're looking for

• Previous experience in a customer service or call centre role
• Strong communication and interpersonal skills
• Excellent problem-solving and decision-making abilities
• Proficiency in using computer systems and technology
• Ability to work effectively in a team environment
• Commitment to providing exceptional customer service

What we offer

At Startek Australia, we value our employees and strive to create a positive and supportive work environment. As a Customer Service Consultant, you will benefit from:

Opportunities for career development and training• Hybrid Model work arrangements Available• Work-life balance initiatives• Employee health and wellbeing programs

About us

Startek Australia is a leading provider of customer service solutions, with a strong focus on delivering exceptional service to our clients. We pride ourselves on our commitment to innovation, integrity, and delivering positive outcomes for our customers. Join our team and be part of a dynamic, collaborative, and supportive work environment.

Apply now to become our next Customer Service Consultant! Please be sure to also complete the SHL Assessment which will be sent via email upon submission