At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.

Why Probe CX?

• Dynamic Environment: Thrive in a fast-paced and supportive workplace where you can level up your customer service skills.
• Career Growth: Start with entry-level calls and progress to more complex tasks as you develop your abilities. We invest in your growth!
• Impactful Work: Be the first point of contact for a diverse range of customers, including the public and businesses, and make a real difference in their lives.
• Great Culture: Join a vibrant team with a culture rooted in fun, respect, integrity, innovation, and transparency.
• Be Part of Something Big: Become one of Springfield's largest employers and contribute to the success of our government client.

About the role

As a Customer Service Consultant for our Government client at Probe CX, you will play a vital role in delivering high-quality customer service to the Australian public. Working in contact centre in Springfield , Queensland, you will be the friendly voice on the other end of the line, helping everyday Australians and Businesses navigate government services and address their queries and concerns.

What you'll be doing

• Respond to inbound calls from customers, providing exceptional service and problem-solving skills
• Accurately record customer information and log details of interactions in our CRM system
• Research and provide detailed information about government programs and processes
• Follow up on customer enquiries and requests in a timely manner
• Identify opportunities to improve customer satisfaction and suggest process improvements
• Maintain a positive, empathetic and professional attitude at all times

What we're looking for

• Excellent communication and interpersonal skills, with the ability to build rapport with customers
• Strong problem-solving and critical thinking abilities to address customer queries effectively
• Commitment to delivering outstanding service and exceeding customer expectations
• Flexible and adaptable to changing priorities and a fast-paced environment

What we offer

At Probe CX, we are committed to providing a supportive and empowering workplace culture. You will have access to ongoing training and development opportunities, competitive remuneration and benefits, and the chance to be part of a passionate and dedicated team. We also offer flexible work arrangements, including the ability to work from home on occasion, to help you maintain a healthy work-life balance.