Customer Service Officer - Insurance

• Permanent Part Time - Located on Brisbane's Southside
• Pay: $31.54 per hour + Super + Weekend rates
• Join the team at one of Queensland's largest insurance providers!

Position Overview:

Our client is looking for part-time Customer Service Officers to join their Member Engagement team. In this role, you'll assist members with general inquiries about their policies and membership. Your focus will be on providing friendly, professional service and ensuring a positive customer experience. You'll also help improve processes to make things easier for customers.

Key Responsibilities:

• Use a member-focused approach when discussing products and services.
• Communicate clearly to understand and meet member needs with care and empathy.
• Provide helpful, knowledgeable support to build trust and confidence.
• Create a friendly environment where members feel comfortable sharing.
• Handle questions and complaints, escalating when needed, and keep accurate records.
• Manage policies and procedures and meet legislative and business requirements.

Desirable attributes:

• Previous customer service - call center experience is desirable.
• Proficient computer literacy and high attention to detail.
• Be open and eager to learn new systems and processes.
• Excellent communication skills, with a proven ability to negotiate and handle challenging calls.

Minimum requirements:

• 1-2 years customer service experience

How does part time work?

• 5 days per week with 5-hour shifts, totaling 25 hours per week.
• Shifts scheduled between 8 am and 3 pm for flexibility.
• Rotating shifts, including weekends with penalty rates. Full rosters provided in advance to ensure stability and avoid unexpected changes.

Training & Hybrid arrangements

• Onsite training at Eight Mile Plains from 9 am to 2 pm, Monday to Friday, for approximately 3 months, followed by transition to a rotating roster.
• Hybrid work-from-home option available, starting at 1-2 days per week, based on performance, after 3-6 months all in collaboration with your Team Leader.

What's in it for you?

• Be part of a supportive team that values your well-being and professional growth.
• Access training programs to build your skills and advance your career.
• Enjoy employee benefits that support your work-life balance.
• Benefit from hybrid working arrangements, including work-from-home options (under the discretion of your team leader).
• Receive a full work-from-home setup with all necessary equipment provided.

For a confidential discussion about this or any other business support opportunities in Queensland feel free to contact me directly [email protected] with your updated CV. NB. Must be an Aus Citizen or Permanent Resident.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.