We are the leading specialist supplier in our category for the food service industry. We pride ourselves on timely and efficient customer service and we currently supply over 1200 customers throughout Victoria. We operate out of our dedicated warehouse and head office facility conveniently located in South-East Melbourne operating our own fleet of distribution vehicles supported by a specialist sales and customer service team.

Two Positions

1. Customer service and Shop Attendant
   Timstock 0perates a wholesale shop outlet at its head office facility. The shop provides a direct to customer offer across our product range. Due to internal staff movement, we are looking for an experienced, professional and well presented, full-time shop assistant/customer service and an experienced customer service agent. The purpose of these roles are to manage sales and provide excellent service to customers.
2. Customer service Officer As a Customer Service officer, you will be the first point of contact for our Business. Your primary responsibility will be order taking and processing customer orders. This involves managing inbound and outbound calls efficiently, ensuring all customer inquiries are addressed promptly.

Duties and responsibilities

Core duties and responsibilities of the above positions include but are not limited to:

• Taking sales orders and processing invoices and payments via EFTPOS and manually (cash) as required
• Listening to customer concerns, providing information, and solving problems
• Liaise with warehouse and distribution staff regarding pick and provision of orders
• Pick orders ex “walk ins” and pre-pick pre orders ready for customer collection
• Handling customer complaints, avoiding the need for escalation
• Provide product/ingredient technical information and guidance to customers
• Accurate record keeping of customers interactions
• Perform ad-hoc and project work as directed by the Sales Manager which may include back filling other Customer Service roles
• Cross-sell and up-sell products, provide alternatives or substitutions to customers where possible
• Overseeing the company’s clearance lines and promotions
• Promoting Timstock and its product range to all customers buying through the wholesale outlet.
• Participation in Weekly/Monthly team meetings
• Observe and practice the Timstock Trading House OHS and Quality policy, guidelines, and procedures.
• Other tasks deemed suitable, based on knowledge and experience as required by Management

Mandatory prerequisites

• 2 years’ experience in a retail or wholesale sales outlet environment, preferably within the food service industry and ideally in the bakery segment. Product and system training will be provided.
• Competent selling and promotion skills, always and customer centric
• Extensive customer service and call center skills
• Ability to learn technical aspects of food ingredient products
• Knowledge of the HACCP food safety program advantageous
• Understanding of EFTPOS or similar POS systems
• Good organisational skills and attention to detail
• Team player

Mandatory prerequisites - SHOP attendant
• Physically able (role does require handling of bulky items)
• Professionally presented
• Current and clean driver’s license
• Forklift license - not essential but Bonus Points
• Familiar with warehouse operations

What we offer

• Job Security
• Guaranteed permanent employment, Weekday Hours
• Competitive pay rate (commensurate with experience)
• Safe and Comfortable Working Conditions, conveniently located SE Melbourne
• The Opportunity to Work Within a Successful Family-Owned Business.

If this sounds like the workplace for you "APPLY NOW" by sending your resume and cover letter.

Only shortlisted applicants will be contacted for this role.

At this time no unsolicited applicants for this position will be accepted from Recruitment Agencies.