Job Opportunity: NDIS Plan Manager

Location: Toowoomba, QLD 4350

About Catalyst Plan Management:

At Catalyst Plan Management, our mission is to give our clients confidence and peace of mind that their NDIS plan funds are taken care of in a timely and efficient manner, maximising their choice and control.

We are a small team of four based in Warwick and aligned with our sister company, accounting firm Catalyst Accounting & Tax. We pride ourselves on building strong relationships with our participants, offering face-to-face meetings, and going above and beyond to help our clients. We are looking for our next superstar to join us in our mission to help our clients achieve their goals and live their lives to the fullest.

Our Core Values:

• Trust: Building relationships and empowering clients to find strength and confidence in their own voices.
• Respect: Treating every client with dignity and accepting them for who they are.
• Support: Helping clients achieve their goals and giving them control over their decisions.
• Quality: Providing excellent service with a focus on client needs and well-being.
• Change: Encouraging positive changes and raising awareness around disability.

Purpose of the Role:

We are seeking a skilled and detail-oriented NDIS Plan Manager to join our team and be based in Toowoomba. In this role, you will be responsible for managing local clients’ NDIS plans of participants, helping them to maximise their funding, and ensuring compliance with NDIS requirements, as well as supporting our Warwick team. We have indicated a desire for a full time applicant but if you believe you fit the skill set and could commit 30+ hours per week that could be considered.

Key Responsibilities:

• Client Management: Build and manage relationships with clients, understanding their NDIS Plan and goals to provide a high level of support.
• Financial Oversight: Manage NDIS plan budgets, ensuring timely and accurate processing of invoices and payments.
• Compliance & Reporting: Ensure all financial activities are in line with NDIS guidelines. Provide clients with regular financial updates and reports.
• Stakeholder Liaison: Serve as the primary point of contact for clients, service providers, and stakeholders, ensuring clear communication about funding and payments.
• Record Keeping: Maintain accurate, up-to-date documentation for each participant, including NDIS Plans and Service Agreements.
• Project Coordination: Oversee multiple projects, ensuring efficient and effective use of NDIS funding.
• Onboarding & Follow-Up: Lead the onboarding process for new participants and follow up on referrals and enquiries.
• Collaboration: Work with other Catalyst Plan Management team members and external stakeholders to ensure the smooth running of services.
• Performance Monitoring: Continuously evaluate the Plan Management division's performance and strive to improve results.

Skills & Qualifications:

• NDIS Knowledge: Understanding of NDIS financial processes, guidelines, and compliance standards.
• Attention to Detail: Strong focus on accuracy in financial documentation and reporting.
• Communication Skills: Excellent verbal and written communication to engage with clients, service providers, and stakeholders.
• Experience: Prior experience in NDIS Plan Management or related fields is an advantage
• Independent and Self-reliant: The position will be operating a branch office in Toowoomba with support and training from our Warwick office.
• Qualifications : Certificate or Diploma in Community Services would be favourably looked upon

What We Offer:

• An opportunity to make a meaningful impact in a growing, purpose-driven business.
• A supportive, inclusive small team environment.
• Opportunities for professional development and career growth.
• Opportunity to build the Toowoomba-based clientele by assisting in marketing the business.
• Competitive salary.

If you are an experienced NDIS Plan Manager who is passionate about supporting clients and ensuring compliance, we would love to hear from you.

Apply now by emailing a Resume and cover letter detailing how your past experience meets the skills we are seeking to:

Mikayla Scotney
Email: [email protected]
Phone: 07 4661 1621

Please include at least two employment references.

job position closes: 7/3/2025