Based in the heart of Gosford, our client is a well-established, not-for-profit community services provider. With an outstanding reputation, their success is complemented by an incredible workplace culture, and despite their longevity, they continue to achieve steady business growth.

An exciting opportunity has arisen for an experienced administrator with outstanding client service skills and a desire to make a real difference in people's lives to join their team.

The Role

As a Rostering Officer, you will work as part of the team responsible for rostering staff to deliver care and support to the organisation's caseload of NDIS and CHSP clients. This will include:

• Strategically rostering available Support Workers into shifts using the Flowlogic rostering system
• Contacting Support Workers directly to confirm shift details
• Working with the Team Leader Rostering to develop and maintain periodic rosters
• Engaging regularly with clients to update them on changes to rosters and staff allocations
• Assisting with reviewing, authorising and escalating timesheets
• Ensuring rosters and shift allocations comply with Award provisions and contract requirements, shifts are distributed fairly and employee wellbeing and welfare are maintained
• Aligning shift allocations with client needs and preferences
• Providing support with process improvement, training of rostering staff, and general associated administration tasks

Shifts are allocated across the rostering team on a four weekly rotation, and the hours you will be required to work are as follows:

Week 1: 6am to 2pm
Week 2: 7am to 3pm
Week 3: 8am to 4pm
Week 4: 10am to 6pm

Addititionally, you will be rostered as on-call every fourth weekend, for which you will be paid an allowance for any work performed.

What You'll Need

In order to succeed in this role, you will require the following:

• Previous experience in a staff rostering or scheduling role, within a demanding, high pressure rostering environment
• Exceptional client service and communication skills
• Highly organised with strong time management skills
• Ability to follow policies and procedures when dealing with challenging situations or vulnerable people
• Good administration skills, with a high level of attention to detail
• Critical thinking and problem solving skills
• Confident IT skills, with the ability to learn new systems/software
• Experience in managing data efficiently
• Excellent teamwork skills
• Availability to respond to enquiries from staff and clients outside of normal business hours when required

Relevant qualifications in community services, administration or other relevant areas would be considered advantageous, but are not essential.

Additionally, you must have or be prepared to obtain an NDIS Worker Screening Check and Working With Children Check.

In return, our client is offering a commencement salary of $75K-80K + Super, plus not for profit salary packaging, which increases your take-home pay (pay less tax!).

They also offer fantastic employee benefits such as:

• Access to generous benefits and discounts via Aussiepay;
• Free Annual Flu Vaccinations;
• Paid ongoing professional development;
• Flexible working conditions;
• Employee Assistance program for staff and family members;

If you're eager to take on a new challenge with a DREAM employer, don't hesitate - apply now!

Please note that you must have full Australian working rights to apply for this position.