The Opportunity:

SVC Products is seeking an experienced and motivated customer service superstar to support our wider sales cohort, providing a seamless customer experience to our diverse portfolio of customers across civil and landscape construction.

An exciting opportunity exists for the right candidate who will use their excellent communication skills, careful attention to detail and engaging personality to deliver consistent, exceptional service, leading to an increase in customer retention and advocacy.

This is a full-time, office-based role at our headquarters in Mordialloc, VIC.

Our Company:

SVC Products, in partnership with Anston, is a leading manufacturer of precast concrete and related products, providing end-to-end solutions to the infrastructure, construction and urban architecture industries. Operating since 1948, the company is highly regarded as a trusted local supplier of top-quality products that are durable and fit for purpose.

SVC is currently in its next phase of growth, guided by a focus on innovation, sustainability and the team who will take us there. Our vision for the future is bold, and we're excited by what lies ahead.

The duties of this position will include, but are not limited to:

• Daily checks and recording of all special and custom-built products.
• Product checks both pre and post pour.
• Documentation of each product produced including photo documentation, inspection test plans (ITPs) reinforcement and cover checks.
• Providing and producing product birthing certificates.
• Working across all our manufacturing departments to make sure all compliance documentation is recorded.
• Producing compliance documentation as needed.
• Supporting multiple production locations
• Implementing continuous improvement to SVC quality processes and procedures.
• Proactively driving solutions for identified non-conformances.
• Engaging stakeholders in completing corrective and preventative actions to non-conformances.
• Managing the quality systems through an Office 365 application.
• Providing technical expertise and guidance to the organisation.
• Conduct and participate in internal and external auditing practices against ISO quality standards and statutory obligations.
• Identifying needs and developing tools and programs to enhance SVC quality capabilities and continuous improvement.
• Ensuring required quality standards are maintained.
• Stay updated with industry regulations and standardsin quality to ensure compliance.