About the role

Lockleys Hotel is looking for a talented and experienced Duty Manager, Gaming Manager, and Supervisors to join our dynamic hospitality team. This casual role will be responsible for overseeing the day-to-day operations of our hotel and gaming floor, ensuring exceptional customer service and a seamless experience for our guests.

What you'll be doing

• Supervising and leading a team of frontline staff to deliver outstanding customer service
• Overseeing the smooth running of the hotel's operations, including reception, food and beverage, and gaming areas
• Ensuring compliance with all relevant regulations and company policies
• Monitoring and analysing performance data to identify opportunities for improvement
• Resolving customer queries and complaints in a timely and professional manner
• Assisting with staff scheduling, training, and development
• Promoting a positive and engaging work environment for all team members

What we're looking for

• Minimum 2 years of experience in a similar supervisory or management role within the hospitality industry
• Strong customer service skills and a passion for delivering exceptional experiences
• Excellent problem-solving and decision-making abilities
• Proficient in using hospitality management software and point-of-sale systems
• Effective communication and interpersonal skills to lead and motivate a team
• Knowledge of relevant industry regulations and compliance requirements
• Flexibility to work a range of shifts, including evenings, weekends, and public holidays

What we offer

At Lockleys Hotel, we are committed to providing a supportive and rewarding work environment for our employees. In addition to competitive pay, we offer a range of benefits, including:

• Opportunities for career development and progression
• Flexible working arrangements to support work-life balance
• Access to our employee wellness program, including fitness classes and counselling services
• A fun and vibrant company culture

About us

Lockleys Hotel is a well-established and respected hotel located in the heart of Lockleys, South Australia. We pride ourselves on providing a warm and welcoming atmosphere for our guests, with a focus on delivering exceptional hospitality and creating unforgettable experiences. As part of the Lockleys Hotel team, you'll have the opportunity to contribute to our continued success and growth within the local community.

If you're ready to join our dynamic team, please apply now.