Are you passionate about helping people maintain safe, secure, and sustainable housing? Do you have excellent communication skills and a strong understanding of tenancy rights and support services? If so, we want you to join our team!

About the Role:

As a Tenant Support Officer, you will play a crucial role in assisting tenants with housing-related challenges, ensuring they receive the support and guidance needed to maintain stable accommodation. You will work closely with tenants, and support services to provide advocacy, education, and practical assistance.

About Woomera:

Woomera Aboriginal Corporation is a not-for-profit community service that is committed to supporting and working alongside Aboriginal and Torres Strait Islander children, families, and carers. We do this by providing Family Preservation and Out of Home Care services, Housing, Carer support, Community Connections as well as our Preschool, Koori Kindermanna.

Our mission:

Our mission is to inspire and empower Aboriginal and Torres Strait Islander communities by fostering their leadership and preserving their cultural identity. We believe that everyone deserves access to housing, education, and early intervention services, especially families and young people. We can create positive change by respecting cultural practices and participating in community activities. The guidance of our elders is invaluable to us, and we honour their wisdom in all our initiatives.

Our values:

• Respect
• Leadership
• Accountability
• Community involvement

Why join us?

• Make a meaningful impact in your community.
• Work in a supportive and collaborative environment.
• Access to professional development opportunities.
• Competitive salary and benefits.
• Salary packaging options
• Access to the Employee Assistance Program

Key Responsibilities:

• Communicate sensitively and effectively with Aboriginal and Torres Strait Islander tenants, recognising and respecting cultural needs.
• Provide advice and support to tenants regarding tenancy rights and responsibilities.
• Provide direct support to tenants experiencing tenancy challenges, including rent arrears, property upkeep, and neighbourhood relations.
• Refer tenants to additional services such as financial counselling, legal aid, health, and social support as needed.
• Maintain positive relationships with external service providers and coordinate tenant access to available resources.
• Conduct home visits and assessments to ensure tenants’ well-being.
• Deliver case management support to tenants who require assistance beyond routine tenancy matters.
• Develop and implement support plans tailored to tenant needs.
• Maintain accurate records and case notes in line with policies and procedures.
• Work closely with the Property Manager to address maintenance and property-related issues impacting tenancy stability.
• Provide administration support to the Property Manager ensuring documentation is accurate and concise.

What We’re Looking For:

• Qualifications in Social Housing, Community Services, or a related field.
• Experience in a tenant support, case management, or community services role, especially within housing or social services.
• Strong understanding of tenancy laws, rental agreements, and tenant rights.
• Excellent communication, problem-solving, and conflict-resolution skills.
• Ability to build rapport with diverse communities, including vulnerable individuals.
• Strong organisational and administrative skills.

How to Apply:

Applications must include a resume and cover letter which outlines why you would be suitable for the role. Two recent work-related referees must be supplied, one of which must be a current supervisor.

The successful applicant must hold:

• a current and satisfactory NSW Working with Children’s Clearance
• Be willing to obtain a National Police Check
• Unrestricted Driver’s License.

Aboriginal and/or Torres Strait Islander people who meet the criteria are encouraged to apply.

For a confidential discussion about the role or to request the Position Description, please contact the HR Manager on 02 60577400.