Are you passionate about contributing to an important cause? Do you have exceptional organisational and communication skills? Do you thrive working as part of a large team?

We are currently recruiting a Tenancy Accounts Officer to join our team in Tamworth. This position is full time at 35 hours per week.

The Tenancy Accounts Officer is responsible for effectively managing the recovery of arrears. They provide accurate, sensitive and responsive account enquiries and information services to both staff and clients, with a strong emphasis on customer satisfaction.

The Tenancy Accounts Officer has a range of responsibilities including, but not limited to:

• Managing end of Tenancy processes.
• Providing responsive and efficient communication to clients enquiring about current or former debt.
• Monitoring and investigating missed payments, and liaising with clients to arrange collection.
• Preparing and completing NCAT hearings for former tenancies.

Who we are looking for:

• Excellent customer services
• Excellent communication skills (verbal and written)
• Demonstrated experience working collaboratively in a multi-faceted high paced team
• Excellent time management skills
• The ability to problem solve
• Current Driver’s License
• Current Criminal History Check
• Certificate III in Community Services is desirable
• Experience within a similar role or within the Community Services sector is desirable
• Experience working within Tribunal

What we need from you:

To be considered for our role please attach via SEEK:

1. A cover letter outlining your skills, experience and/or knowledge in the above areas
2. Your current resume

Who we are:

Homes North is a highly reputed not-for-profit organisation with offices in the New England North West of NSW, who make it our business to create secure, affordable and sensitively managed housing opportunities for low income households.

Our vision is that every community member on a low-to-moderate income in the New England North West region has a secure place to call home, which they can independently sustain into the foreseeable future. This vision recognizes the continuum of housing needs - from emergency and short-term accommodation to address homelessness, through supported and community housing, and over long-term pathways to secure and affordable home ownership.

Benefits of working for Homes North:

Discover the exciting world of Homes North, where we prioritize the well-being and satisfaction of our valued team members. As a company at the forefront of the housing industry, we understand that a motivated and content workforce is the cornerstone of success. That's why we take pride in offering a comprehensive range of benefits that go beyond the ordinary, ensuring our employees thrive both personally and professionally.

Some of these include:

• The opportunity to work as part of an organisation that makes a difference in people’s lives
• Supportive, family friendly culture
• Professional development opportunities
• Employee Assistance Program
• Wellbeing portal
• Benefit options with various savings (financial and non-financial)
• Flexible Start and finish times
• Time in Lieu
• Tax concessions through salary packaging that increase your take home wages
• Attractive wages

For a confidential discussion please contact Chloe Ballantine on 0267725133 Alternatively, please email enquiries to people_culture@homesnorth.org.au

Please note that to be considered for this role, only applications submitted via SEEK will be accepted.

Applications Close 28th March 2025