Digital Dexterity Unlimited is looking for on-site Technical Specialists (Level 1 & Level 2) to join our growing MSP company!

(Please note that this role is an on-site position.)

What we offer

• Immediate start available
• Competitive salary package (experience-based)
• Flexibility to explore and work on areas of technology that interest you
• All necessary equipment provided
• Exposure to a broad range of technologies and industries (Microsoft 365, Entra, Fortinet Firewalls, HP Networking & so much more!)
• Ongoing training and development opportunities
• A fantastic working environment – small friendly team in a modern office!

About Digital Dexterity

Digital Dexterity is our MSP company based in Central Queensland, and our vision is to deliver modern technology solutions with exceptional customer service. Specialising in providing support, advice, procurement and project services across all business sectors, we set the standard of high-quality IT work in the region.

With a focus on managed services, our goal is to improve customer outcomes through advanced monitoring, reporting and support services that create security and stability across your technology landscape. We know that teams work better inside dynamic collaborative workplaces, and we work with our clients to improve productivity and implement goal-driven change!

About the role

As the successful applicant, the Technical Specialist will work full-time in our Rockhampton office; for those transitioning from other IT areas, this is your chance to enter a sector where your interest in technology can be the foundation of your professional advancement!

Your duties will include but not be limited to:

• Troubleshooting/resolving issues related to Windows Desktop, Windows Server, and Microsoft 365 environments
• Prioritising and troubleshooting customer requests efficiently, ensuring timely and effective resolutions while continuously improving service delivery
• Installing/configuring/upgrading systems (incl. Microsoft 365, network devices, desktop PCs, and peripherals)
• Assisting with migrations to cloud environments (e.g., Microsoft 365, Azure) and manage hosted systems.
• Troubleshooting and configuring network devices such as switches, routers, and firewalls (e.g., Cisco, Fortinet)
• Using Remote Monitoring and Management (RMM) tools to monitor system health and ensure endpoint protection, including AV management
• Creating & maintaining detailed documentation for systems, procedures, and troubleshooting steps
• Performing on-site support and client visits as required for escalated or complex issues.

About you

To be successful in this role, you will need the following:

• Full Australian working rights essential
• 2-5 years+ experience as an MSP Help Desk Technician, Desktop Support Engineer or Technical Support Engineer
• Proven Microsoft 365 experience essential
• Strong knowledge of Windows Desktop (knowledge of Windows Server advantageous)
• Demonstrated working knowledge of PSA systems (incl. Autotask & ConnectWise Manage)
• Current driver's license, as on-site visits will be required on occasion.

How to Apply

To apply for this role, please include your resume and a tailored cover letter detailing your suitability through the Apply button on SEEK or email us at [email protected].

(Successful candidates will receive a phone call to briefly discuss the application and answer any questions you may have; further steps will be given from there.)

We look forward to your application!