Jacana Energy Level 4 - (Remuneration Package Range $154,450 - $178,644
Customer Experience
Darwin
Ongoing vacancy available

Jacana Energy is on an exciting journey to provide renewable energy solutions in the Territory. We’re a young business with a strong pedigree, committed to delivering outstanding service to more than 86,000 residential and commercial customers.
As a Government-owned corporation we have a solid foundation on which to build, and a compelling future to provide products and services that Territorians want and value. We are the largest energy retailer in the NT and have a significant role to play in the Government’s target of 50% renewable energy electricity consumption by 2030.

Why join us?
Joining us will be an adventure. For starters you’ll be in Darwin which is unlike anywhere else in the country with plenty of unique adventures on offer. The spirit of ‘let’s give it a go’ embodied by the diverse community who call the NT home is reflected in our approach to business; we encourage new ideas; we support achievement and we’re inspired by creativity. Working with us can take you from where you are now, to where you want to be.
We’re far more than just a retailer with some ambitiously innovative projects well underway. We have a fantastic company culture and a friendly, down-to-earth executive team. You’ll never have to think about the cold or traffic ever again.

You’ll make an impact by:

• Designing, planning, executing and measuring the success and ROI of customer engagement campaigns across different audiences and platforms, including a digital experience.
• Building and strengthening brand architecture, narrative, and positioning, ensuring brand is reflected across customer and employee experience.
• Translating organisational strategy and business unit plans into marketing direction and initiatives.
• Managing the planning, proactive engagement & communications for Government and stakeholder relationships.
• Developing and implementing effective community engagement strategies including partnerships and sponsorships.

What you will bring to the team:

• Demonstrated experience successfully developing and executing marketing strategy that aligns with organisational strategy.
• Extensive marketing and communications experience, demonstrated by customer-focused outcomes.
• Experience in developing and implementing marketing strategies and plans that support business strategy and objectives.
• Understanding of customer segmentation, targeting, and positioning to deliver improved marketing ROI.
• Experience successfully developing and delivering an enhanced customer experience.

Next steps
If you have what it takes and are looking for a challenging role in a fast-paced environment that is focussed on growth and delivering quality service - then APPLY now.

For further information about this vacancy please contact:
Jo Conway at [email protected]

Quote vacancy number: 35319
Closing date: 18/02/2025

Applications should consist of a one page summary sheet, resume / CV and copies of relevant qualifications.

For a copy of the Job Description or to view career opportunities in the Northern Territory Government please visit https://jobs.nt.gov.au/Home/Search