About the role

Reporting to the Deputy CEO, the Quality and Risk Officer is responsible for leading and supporting continuous quality improvement across all TeamHEALTH services. This role manages TeamHEALTH's policies, procedures, and processes, ensuring they remain current, evidence-based, and compliant with accreditation and fidelity standards. Working closely with subject matter experts, the Quality and Risk Officer reviews and updates documentation to promote continuous learning, improve team performance, and increase productivity.

The role also supports Program Managers to implement best practice across services by developing program manuals, standard operating procedures, training resources, and support tools. By using technology and innovative approaches, the Quality and Risk Officer helps improve service consistency, efficiency, and accessibility across TeamHEALTH programs.

Key responsibilities

Maintain the central repository of TeamHEALTH policies, procedures and processes

Review policies, procedures and processes in consultation with subject matter experts to ensure they are up to date, meet accreditation and fidelity standards, are evidence-based, and informed by continuous learning

Support Program Managers with the development of program manuals, standard operating procedures, training and support tools

Leverage technology and innovation to improve access, consistency, and efficiency

Provide support to sites to maintain relevant work, health and safety procedures, including monitoring of site audit completion, first aid and emergency preparedness

Oversee the implementation of TeamHEALTH risk, incident, complaint and compliment procedures, including enterprise-wide risk

Provide secretariat support for, and actively contribute to, the TeamHEALTH Quality and Risk Committee

Design reports and undertake analysis on risk, incident, complaint and compliment trends over time to identify systemic issues

Provide recommendations for appropriate action based on trend analysis

Essential for Position

A strong understanding of quality and risk management and continual service improvement, ideally in the health/mental health/social service sector.

Excellent problem-solving skills and the ability to think innovatively, communicate and work collaboratively with subject matter experts, to identify and implement solutions.

Excellent written communication skills including the ability to develop clear policies, procedures and protocols.

Ability to work independently and with minimal supervision to produce clearly defined outcomes within agreed timeframes.

Use of analytics and reporting tools, or the ability to acquire knowledge and skills independently.

About you

A strong understanding of quality and risk management and continual service improvement, ideally in the health/mental health/social service sector

Excellent problem-solving skills and the ability to think innovatively, communicate and work collaboratively with subject matter experts

Excellent written communication skills including the ability to develop clear policies, procedures and protocols

Ability to work independently and with minimal supervision to produce clearly defined outcomes within agreed timeframes

Use of analytics and reporting tools, or the ability to acquire knowledge and skills independently

A relevant degree or equivalent knowledge relating to information management and quality improvement practices (desirable)

Applications will be assessed progressively for this position, so speed of application is key!

It is a requirement for this position that candidates have or are willing to obtain National Police Certificate that was issued less than two years ago, a current Driver’s Licence, NDIS Worker screening and Orientation Module Certificate.

TeamHEALTH recognises the value of experience in all facets of life and work and encourages individuals with a lived experience of mental health challenges to apply. TeamHEALTH encourages First Nations people to apply for this position.

Benefits

Level 5 SCHADS salary award range

Part time role: 0.8FTE (32 hours per week), worked over a minimum of four days per week – however there would be the opportunity to work five shorter days

5 weeks of annual leave each year

17.5% annual leave loading

Salary packaging

A friendly, inclusive and flexible workplace that values our people

An attractive salary package, negotiated with the successful applicant and commensurate with their qualifications, skills and experience

Please note applications must include a Resume and Cover Letter addressing the Key Selection Criteria including essential for the position. The full position description can be found on the TeamHEALTH website for the position description.

Applications not containing a Cover Letter addressing the Key Selection Criteria will not be considered.

Applications close 6th September 2026.