Customer Service Representative

$37 Per Hour Plus Penalties

Monday to Friday | 8am - 4pm

Immediate Start

Friendly & inclusive team environment

About Our Client

Our client is Australia’s leader in steel building solutions, known for quality, innovation and sustainability. Their solutions are designed to meet the demands of Australian climates and projects.

About the Role

As a Customer Service Representative, you will be the face of our client’s business, ensuring exceptional service in every interaction. Working within a friendly and inclusive team, you will be a key contact for sales and service enquiries. Your can-do attitude will be on full display as you manage new orders and quotation's, provide product and pricing advice, and handle a variety of day-to-day enquiries. With the support of a strong leadership team, you will have the opportunity to further develop your career.

What You Will Be Doing

Interact with customers via phone and email, managing quotes and queries.

Follow up on quotations and inquiries, converting these into sales opportunities.

Take new orders and quotations, providing product and pricing advice and managing a variety of day-to-day enquiries.

Collaborate with internal stakeholders including warehouse and sales departments to ensure customer expectations and requirements are met, including product specifications, special packaging and delivery timetables.

Manage the relationship with logistics and internal stakeholders, working together to improve cost efficiencies, resolve issues and seek ways to improve the customer’s experience.

What You Will Need

Previous administration and customer service experience.

Proficiency in Microsoft Office programs.

Confidence with invoicing and dispatch processes.

Strong organisational and communication skills

Ability to work autonomously and multi-task.

High level of attention to detail.

Ability to pass a pre-employment medical and drug & alcohol screen.

What’s In It For You

$37 per hour + penalties | Monday to Friday, 8am–4pm.

Join a friendly and inclusive team with strong leadership support.

Opportunity to develop your career within a leading Australian steel building solutions company.

Be part of a customer-focused role with variety across sales, service and customer enquiries.

Apply now!

Click on the apply now bottom for more information contact:

Recruitment Coordinator: Molly Kingdon

Contact: 08 •••• •745 ••••@workpac.com

Reference number: D.INDJ2026151674