Valley Fasteners is an Australian family owned business established in 2006. Our three stores located in the Upper Hunter supply the Industrial, Engineering, Mining, Rail and Civil sectors.

The Rutherford, Muswellbrook and Gunnedah super stores hold over 100,000 products across a broad spectrum of categories. These include Safety, PPE, Abrasives and Cutting Tools, Welding and Materials Handling, Washroom, Paints and Lubricants, Hand and Power Tools.

Our objectives are to achieve supply chain resilience and cultivate a team of expert staff enabling us to provide customer relationships that encompass our core values of quality, reliability, safety, and value for money.

The successful candidate for this position will be driven and focused on team goals and targets.

Servicing the customer will be your number one priority, answering queries and processing orders via phone, email and in person.

The perfect candidate understands the importance of product knowledge and clear communication,

This position will suit someone who enjoys working in a fast paced environment, has exceptional customer service skills, is self-motivated and has good organizational skills.

Working closely with customers to track and update them on order status, and resolution of customer issues.

Duties of the role include but not limited to:

Ensuring absolute customer satisfaction.

Receiving and processing orders.

Working closely with customers to track and update them on orders.

Resolution of customer enquiries.

Provide quotations to customers in a timely manner.

Presentation and housekeeping of Showroom and Warehouse.

Following up with suppliers on any outstanding orders.

Delivering and stocking of vendor managed sites.

Requirements:

High standard of accuracy & attention to detail.

Excellent phone and communication skills.

A positive attitude to a busy and varied role.

A proactive approach when following up on outstanding orders.

Computer literate with a knowledge of MYOB (preferred but not essential).

Current NSW drivers license a necessity, (prefer manual but not essential)

High standard of personal presentation.

Experience in the same or similar industries.

Selection Criteria:

The successful applicant will have the following mix of technical and personal skills:

Good written and verbal communication skills.

Pride in your ability to build long-term customer relationships

Strong organisation and time management skills

Believer in personal development, passion for ongoing learning.

Benefits

Competitive Wages plus superannuation

Monday to Friday operation (No weekends)

Great workplace culture

Long term employment