Customer Service & Administration

Glendenning, NSW | Permanent Full-Time | $70,000–$80,000 + Super

Join a growing logistics business in a newly created role!We are seeking a Customer Service & Administration professional to join a growing logistics business in Glendenning.
This is a varied role supporting an established team and working with a portfolio of blue-chip clients. You'll manage customer enquiries, order and delivery queries, administration and data entry, while liaising with transport providers to ensure issues are followed through to resolution.

This is not a traditional call-centre role — we're looking for someone proactive, adaptable and comfortable wearing multiple hats.

Why You'll Love This Role

• $70K–$80K + super, depending on experience
• Permanent, full-time opportunity
• Newly created position due to business growth and new client accounts
• Work with established blue-chip clients
• Varied role with plenty of opportunity to learn and develop
• Supportive, close-knit team
• Join a business where the average employee tenure is around nine years
• Long-term opportunity with a stable and growing organisation

About the RoleYou'll be responsible for:

• Responding to customer enquiries via phone and email
• Investigating order, delivery and inventory queries
• Liaising with transport providers to resolve delivery issues
• Using internal systems to investigate orders and provide customer updates
• Completing general administration and data entry
• Updating customer inventory information in SAP
• Maintaining accurate records in the OrderPoint CRM/order management system
• Supporting the existing team with day-to-day administration
• Proactively communicating with customers and following issues through to resolution
• Building strong relationships with key client accounts

About YouWe're looking for someone who brings the right attitude, communication style and team fit.
You will ideally have:

• Previous customer service and/or administration experience
• Strong communication and interpersonal skills
• Excellent attention to detail
• A proactive approach and the ability to think on your feet
• Confidence dealing with professional and blue-chip clients
• The ability to manage competing priorities and varied responsibilities
• A genuine interest in building a long-term career with a business
• Experience in a small business or fast-paced environment will be highly regarded
• Logistics or transport experience is beneficial, but not essential

SAP experience is advantageous, however training can be provided.

No specific qualification is required — experience, attitude and capability are what matter most.

The OpportunityThis is a great opportunity to join a business experiencing genuine growth and become an important part of an established team.

If you're looking for a stable, varied customer service and administration role where you can build relationships, learn the business and grow with the company, we'd love to hear from you.

Apply now with your resume for consideration.