Liaison Officer – Member Services Team

Diabetes SA Part-time – 0.8 FTE

Hilton, Adelaide SA

Reports to: Commercial and Membership Manager

Join a Purpose Driven Organisation

Diabetes SA is a trusted not-for-profit organisation and the NDSS Agent for South Australia. For more than 70 years, we have supported South Australians living with and at risk of diabetes through education, advocacy, support services and community engagement.

Membership is an important part of our sustainability and enables us to continue empowering people to live well with diabetes.

We are looking for a confident, motivated sales and member services professional who enjoys connecting with people, building relationships and converting opportunities into long-term memberships.

If you thrive on achieving targets, understand customer needs and enjoy building genuine relationships, you’ll have the opportunity to grow our membership while contributing to the impact Diabetes SA has across the community.

About the Role

As our Liaison Officer – Member Services, you will help grow and sustain Diabetes SA membership through inbound, outbound, face-to-face and event-based engagement.

You will work with provided leads and event-generated opportunities to sell, reactivate and retain memberships using a relationship-based approach focused on understanding individual needs and recommending the right membership, service or support.

You will also identify opportunities to connect members with relevant Diabetes SA programs, services, products and health services.

Face-to-face attendance at events is an important part of this role.

Key Responsabilities

Proactively sell, reactivate and retain memberships using provided leads and event-generated opportunities

Manage inbound enquiries by phone, email and face-to-face while delivering a high standard of member service

Represent Diabetes SA at events, register attendees and convert event contacts into members

Identify individual needs and recommend appropriate membership options, programs and services

Cross-sell and upsell education programs, services and retail products

Process memberships and payments, including EFTPOS and cash transactions

Maintain accurate and up-to-date membership and CRM records

Support fundraising conversations and donations

Refer members to appropriate Diabetes SA health services and NDSS support

Track and report on sales activity, conversions and outcomes

What Success looks like

You will contribute to:

Achievement of membership sales, reactivation and renewal targets

Delivery of agreed inbound, outbound and event activity levels

Strong conversion of provided leads and event contacts

Accurate and timely CRM and membership records

A positive and supportive member experience

Increased engagement with Diabetes SA programs, services and fundraising opportunities

About You

You are passionate about helping people and thrive in a customer-focused environment. You enjoy building relationships, are confident making proactive outbound calls, and can balance delivering exceptional service with achieving performance targets.

To be successful in this role, you will have:

Demonstrated success in membership, subscription or service-based sales

Strong relationship-based selling skills, with the ability to understand customer needs, respond to objections and confidently convert opportunities into memberships

A target-driven mindset with experience working towards KPIs and conversion metrics

The ability to quickly build rapport and develop long-term relationships

Confidence engaging with people across inbound, outbound and face-to-face channels, including events

Strong CRM, data entry and record-keeping skills

Experience processing payments and completing customer or membership administration

Strong communication and interpersonal skills

Desirable

It would also be advantageous to have:

Experience in sales, membership growth or customer acquisition

Experience in the health, community or not-for-profit sector

Retail or stock management experience

An understanding of diabetes, or a willingness to learn

Why Join Diabetes SA?

At Diabetes SA, you'll join a passionate team committed to making a genuine difference in the lives of people living with diabetes.

We offer:

Salary packaging benefits to maximise your take-home pay.

Complimentary Diabetes SA membership.

Employee Assistance Program (EAP).

Employee wellbeing and engagement initiatives.

Ongoing learning and professional development opportunities.

Supportive and collaborative team culture.

Convenient onsite parking and coffee facilities.

How to Apply

Click Apply through SEEK and submit your resume and a short cover letter addressing the essential criteria. A National Police Check and pre-employment medical assessment are required.

Applications will be reviewed as they are received, and Diabetes SA may close the advertisement early if a suitable candidate is identified.

For further information, contact Daniel Pearse on 8354 5823 or 04•• ••• 704.

Award: Clerks – Private Sector Award 2020, Level 3

Applications close: 11:59 pm Sunday, 30 August 2026

Employer questions

Your application will include the following questions:

Are you willing to undergo a pre-employment medical check?

Have you experience in achieving goals and meeting key performance indicators (KPIs) in your previous roles?

Do you have customer service experience?