Customer Service & Library Officer
Kangaroo Island Council
Posted 11 days ago
Are you a dedicated Customer Service professional looking for a rewarding challenge in a breathtaking location? Kangaroo Island Council is seeking a passionate and experienced Customer Service & Library Officer to provide exceptional service to our local community.
Join the team and thrive in this unique and inspiring setting, enjoying true work-life balance. This is an opportunity to excel in your craft and grow both personally and professionally.
Position objectives
The Customer Service & Library Officer has a strong focus on delivering high quality and consistent customer service to the local community, library members and members of the public.
Key requirements of the position (not limited to these) include:
Providing outstanding customer service to residents and visitors, including answering enquiries, processing payments, and assisting with council services
Assisting with day-to-day operations in the library
Performing a range of administrative duties such as data entry, filing, and managing records
What we're looking for
Previous experience in any or all of the following areas, customer service, administration or finance, preferably in a local government or public sector environment
Strong interpersonal and communication skills, with the ability to provide excellent customer service
Proficient in the use of Microsoft Office suite (Word, Excel, Outlook, Sharepoint) and other IT systems
Attention to detail and the ability to work accurately under pressure
Flexible and adaptable, with the ability to work as part of a team
What we offer
At Kangaroo Island Council, we value our employees and offer a range of benefits, including competitive remuneration, access to professional development opportunities, and a supportive and inclusive work environment. We are committed to creating a diverse and inclusive workplace, and we welcome applications from all backgrounds.
Further Information & How to Apply
For further information regarding the role, please email [email protected] or contact Stephanie Wurst, Senior Manager People & Culture (08)8553 4500.
To apply please submit your application via SEEK addressing the selection criteria on how your skills, experience and qualifications meet the requirements of the position contained in the Position Description (Employment | Kangaroo Island Council) and an up to date resume, by Monday, 24 August 2026.
If you are ready to take on a rewarding role that makes a real difference in the community, apply now to join our team at Kangaroo Island Council!
Suitable candidates are subject to pre-employment screening which includes:
Reference & Qualification Checks
Work Rights Verification
Functional/Medical Assessment
National Police Clearance
Working with Children Check
Employment at Kangaroo Island Council is subject to successful clearance of all these checks / certifications.
About Kangaroo Island Council
Kangaroo Island is located 13.5 kilometres from the mainland at its closest point. It encompasses an area of 4,400 square kilometres and has a resident population of approximately 4,500. The Council is responsible for the management of 1,100 kilometres of unsealed roads and 250 kilometres of sealed roads. The Island enjoys approx. 200,000 visitors each year, which is steadily increasing.
Our Council of Elected Members comprises the Mayor and eight councillors. Kangaroo Island Council was formed in 1996 following the amalgamation of the District Councils of Kingscote and Dudley.
Our vision for Kangaroo Island is a confident, growing and cohesive community.
Our mission is to provide leadership, direction and responsible stewardship of resources, and delivery of efficient, cost effective key services to our Community.
Our values and behaviours:
•Creativity and innovation
•Equality
•Accountability and transparency
•Sustainability
•Service orientated
•Participatory
Source: This is an extract from the company's own website