As a Patient Concierge, you will play a key role in delivering a seamless 5 star client experience. As the first point of contact, you will provide a warm and welcoming atmosphere while ensuring exceptional customer service. Strong interpersonal skills, professionalism, and confidence in communicating the range of treatments will be essential in this role. this position is available on a part-time or full time basis, please list your preference at the top of your resume.

Ascension Cosmetic Medicine is the flagship clinic of Dr. Scott Allison, one of Australia's leading Cosmetic Physicians. Their stunning 250m² luxury clinic, set along the river in New Farm, offers the latest advancements in modern cosmetic procedures. Specialising in cosmetic injectables, bio-stimulators, laser treatments, body contouring, platelet-rich plasma, skin tightening, and cosmetic dermatology treatments.

Key responsibilities

Manage the appointment book of the busy clinical team, ensuring the smooth running of all appointments

Make, reschedule, confirm, and cancel appointments, optimising the appointment book accordingly to maximise the business opening hours and clinical team

Process payments in multiple formats, issue refunds, confident cash handling, reconcile end of day banking

Manage the clinic emails promptly for all client enquiries, including advice on skincare, appointments, and reactions, as well as client feedback

Manage the phone lines in a polite and calm manner, being informative, and have confidence in the knowledge of treatments and products

Host a calm, seamless client experiences, maintaining a friendly atmosphere

Maintain the 5* standards of the clinic client areas, working with the team to make sure that no area is overlooked

Stock control management, reconciling stock, ordering stock, uploading stock on the system, and responsible for stock numbers

Provide retail product advice, understanding and have confidence in products and ingredients

Manage client feedback including treatment reaction, product reaction, and the overall customer journey

About you

Experience in a fast-paced administrative environment

Strong computer proficiency

Excellent communication skills

Confident phone manner

Ability to collaborate with other team members to ensure a holistic experience within the clinic

Maintain a professional image with a high standard of grooming

Passion to develop yourself and grow with the business

Exceptional customer service, problem-solving and collaborative working

Availability to work Monday - Saturday (position is available PT or FT, please list your preference on your resume)

Benefits

Option to pick if you prefer full-time or part-time position

Heavily discounted prices on cosmetic treatments, laser treatments & skincare

Regular education and upskilling in clinic

Be a part of a supportive and collaborative working environment

Opportunity to work as part of the Ascension team in a beautiful state of the art clinic

Generous performance incentives and annual team recognition

Reach out for a confidential discussion today:

••••@catalystrecruitmentco.com

04•• ••• 998