Yo-Chi was created to bring together seriously good frozen yogurt and even better energy in spaces where everyone feels welcome, happy, and inspired. We're a proud family-owned, Australian business who have been growing year on year with even bigger goals ahead! With a strong and expanding footprint, we’re driven to make a genuine difference through the impact we have and the positive energy we bring. That’s how we Share the Chi!

We’ve focused on delivering exceptional guest experiences while building strong, capable teams who genuinely love what they do, have real opportunities to develop and grow, and can see a bright future ahead with us. We've elevated our team leadership and are now hiring for a Venue General Manager to join our team at Yo-Chi West End! Right in the heart of one of Brisbane’s most vibrant and high-energy precincts. Known for its buzzing food scene, diverse community, and constant foot traffic. Expect great vibes and often lines out the door!

Lead from the front, inspire our teams, champion quality and safety, and take full ownership of your venue’s performance and results. If your driven by empowering people, building high performing teams and making real impact, we want you on our team!

What you’ll be doing:

• Lead by example – deliver outstanding guest experiences and set the standard for your team.
• Coach & inspire – motivate and develop your team to perform at their best.
• Drive standards – uphold excellence in service, quality, safety, and presentation.
• Financial accountability – manage labour, COGS, and P&L to deliver strong results.
• Build culture – recruit, train, and retain top talent, fostering a positive, high-performing team.
• Community focus – connect with the local area through events and partnerships to grow the Yo-Chi love.

Why Yo-Chi?

• Competitive salary + quarterly bonuses – your results and leadership are recognised and rewarded.
• Give back together – enjoy 2 paid volunteer days each year to make a difference with your peers.
• Career acceleration – we’re not just opening venues, we’re developing leaders.
• Flexible roster – Both day and night shifts.
• Free Yo-Chi every shift (plus generous discounts) - CHI-LICIOUS!
• Culture worth sticking around for – team dinners, activities, and connection at the heart of everything we do.
• Wellbeing first – access to our Happiness Hub for wellness, learning, and support.
• Booming brand energy – be part of one of Australia’s fastest-growing hospitality groups.

Who we’re looking for:

• An experienced leader in hospitality or retail, ideally with high volume or multi-site management experience.
• Confident in managing financial performance (labour, COGS, budgets, P&L)
• Energetic, resilient, and motivated to grow with Yo-Chi.

Ready to make a real impact? Apply today and take the next step in your leadership journey at Yo-Chi West End!

Want to get a feel for what we’re about? Check out our website, follow us on Instagram @iloveyochi, or swing by a venue and soak up the vibes!

Applicants must have full Australian working rights (working holiday visas are not eligible).