Retail Assistant / Clinic Manager - Casey Central/Cranbourne, VIC
Specsavers
Posted 4 days ago
Retail Assistant / Clinic Manager
Location: Casey Central/Cranbourne, VIC
Employment Term: Full Time
About the role:
As the first point of contact for audiology customers, you’ll handle enquiries in person and over the phone, guide customers through pre-screening tests, troubleshoot hearing aid issues, and support the Audiology Business Owner with the day-to-day running of the clinic. You’ll also lead training for retail team members to ensure they understand audiology services and can provide consistent, high-quality support.
You will also have the opportunity to progress from a Retail Assistant into a Retail Clinic Manager through our comprehensive training program.
This role offers flexibility, with preferred hours of 9 am–5 pm, either Monday to Friday or Tuesday to Saturday. The position supports both Casey Central and Cranbourne, with Cranbourne as the primary work location.
Key Duties:
Provide exceptional customer service and build lasting positive relationships
Perform hearing screening and hearing aid maintenance (full training provided)
Schedule appointments through the Simply Hearing system
Manage administrative duties
Liaise with store partners and ensure smooth flow of daily clinic operations
Lead training with the retail team as an audiology champion of the store
To be successful in this role, you will possess the following:
Passionate about making a meaningful impact on the lives of others
Previous experience in a fast-paced retail/customer service environment
Previous experience in Audiology or allied health is desirable but not required
Strong interpersonal and communication skills, with empathy towards others
Strong computer literacy and highly adept in Bluetooth and troubleshooting technology
Committed towards continuous learning and development. Full Audiology training provided!
Benefits & Perks
Free staff parking
Two Free pairs of glasses per year!
Birthday and Volunteer Leave
30% Family & Friends discount for glasses
Health & wellbeing support through our Employee Assistant program
Access to Specsavers Perks with 500+ popular retailers
Work-life balance and permanent employment opportunity
About Specsavers Audiology
Specsavers Audiology is transforming the hearing care industry by making hearing aids more affordable and introducing transparent pricing, removing barriers that have traditionally prevented many people from accessing the help they need. As part of the team, you’ll be supporting community members improve their hearing health in a welcoming, retail-based environment.
We’ve proudly ranked among Australia’s Top Ten Best Places to Work for two consecutive years - and we’re on a mission to become number one.
Apply now!
If you’re excited about the opportunity to join our team and expand your career in the audiology sector, we encourage you to apply now!
If you have any questions about the role, please email ••••@specsavers.com. Due to the high volume of applicants, only successful applicants will be contacted. We thank you for your time and interest.
About Specsavers
Today, the Specsavers Partnership enjoys global success. With more than 1,700 stores and in 10 countries, we are the world’s largest optical retailer. Each business operates as a Joint Venture Partnership, meaning the stores are part-owned and managed by its directors. They are supported by centralised teams of specialists within our Support Offices in areas such as Marketing, Accounting, IT and Supply Chain.
In 2007, we launched in the Australian market as a wholesale business. In 2008, we became a retailer, opening 100 stores in 100 days across Australia. In the same year we went on to open our first stores in New Zealand.
The Australian and New Zealand business has continued to grow with over 350 stores now operating across the ANZ network. We have also got the largest optical manufacturing facility in the Southern Hemisphere, which opened in Port Melbourne in 2009.