• Shape what Consumer Safety looks like in NSW
• Exciting ongoing opportunity
• Total remuneration package starting from $226,630
• Based in Sydney CBD (McKell Building) or Parramatta with hybrid working arrangements available - Ability to travel to both locations is required

About the role

Are you passionate about protecting consumers and driving regulatory impact? NSW Fair Trading is looking for a dynamic and strategic individual to lead compliance and enforcement efforts across the consumer and automotive sectors.

As Director Compliance & Enforcement - Consumer, you will lead a newly established directorate responsible for delivering high-impact compliance programs, investigations, and strategic enforcement initiatives. You'll guide multi-disciplinary teams, manage complex regulatory matters, and ensure NSW remains a national leader in consumer safety.

In this role, you will:

• Lead multi-disciplinary teams focused on inspections, investigations, and project delivery, in a newly established directorate embedding a new structure and new ways of working.
• Make risk-based decisions and determine high priority matters to be pursued
• Oversee delivery of key consumer safety projects, including initiatives like the Lithium-ion Battery Safety Project.
• Collaborate with legal, policy, and executive stakeholders to shape enforcement strategy.
• Engage with industry, regulators, and government to influence outcomes and drive reform.

We are seeking a strategic leader with:

• Strong experience in prosecution and enforcement, with a risk-based approach.
• Expertise in regulatory compliance and consumer safety frameworks.
• Proven ability to lead large, multi-disciplinary teams across inspections, investigations, and project delivery.
• Deep understanding of NSW consumer law and its interaction with Australian Consumer Law.
• Strategic thinking, stakeholder engagement, and a commitment to public value.

For more information on the role and its accountabilities, click here to view the role description.

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

For enquiries regarding this position, please contact Andrew Vouthivong Senior Advisor Talent Acquisition via [email protected].

Closing date: Thursday 20 November (9:59am).

Your application should include an up-to-date cover letter (maximum of 2 pages) and CV which clearly details your relevant skills and experience to this position. Please include your cover letter in the same document as your CV.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process