APS4 Administration Officer

• Location: Geelong, VIC
• Duration: 6-month assignment with potential for extension
• Pay Rate: $43.82 per hour + super
• Eligibility: Australian Citizenship is a mandatory requirement.

The APS4 Administration Officer will work within defined parameters relating to Internal Reviews. The role supports the Internal Review Branch (IRB) by applying well-established policy, principles, practices, and procedures to achieve outcomes that contribute to the organisation's objectives and goals. This position provides operational and administrative support for the IRB and may undertake some research and analysis activities.

Why This Role Matters - As an Administration Officer, you will:

• Support Participants and Applicants: Guide participants and applicants through the internal review process.
  
• Improve the System: Provide feedback to enhance NDIS processes and policies for greater efficiency.
  
• Ensure Compliance: Help maintain NDIS operations within legal and regulatory frameworks.

Roles and responsibilities

• Triaging incoming requests for internal review, escalations, and other work types as required.
• Contacting participants and applicants to support with the lodgment and understanding of Internal Reviews.
• Researching and responding to general enquiries, analysing documents and data.
• Organising email inbox(s), calendars and appointments, responding to team priorities and timeframes.
• Coordinating and preparing meeting minutes and papers.
• Supporting the drafting of written communications, managing documents and databases.
• Organising travel and finance reconciliation.
• Participating in project management work as directed, supporting the delivery of work priorities.

About you

• NDIS Knowledge: Understanding of NDIS policies, procedures, and guidelines.
• Disability Awareness: Knowledge of various disabilities and associated challenges.
• Analytical Skills: Ability to analyze information, assess evidence, and make sound decisions.
• Communication & Interpersonal Skills: Proven strong communication and interpersonal abilities.
• Microsoft Office Suite Experience: Proficiency in Microsoft Office Suite and relevant tools.

Desirable Criteria

• Professional Certifications: Certifications in disability services, case management, or administration.
• Relevant Work Experience: Experience in disability, social services, or related fields, including administrative roles.
• First Nations Cultural Awareness: Understanding of issues affecting Aboriginal and/or Torres Strait Islander peoples and sensitive communication skills.

Please Note: Applications close on 13th November 2025. Applications received after this date may not be considered for this specific role, but you are still encouraged to apply for consideration in future opportunities.