Position Title: Recovery Partner - Medical Only (Regional)
Employment Type: Permanent (Full-time)
Salary range: $84,436 per annum to $112,331 per annum + 12% super and benefits (Health Mgr Lvl 1)
Location: NSW Ambulance State Operations Centre, Sydney Olympic Park
Applications Close: Midnight on 19 November 2025

With your skills and experience, you can contribute to the millions of ways we're enriching health and develop your career as part of the largest health organisation in Australia.

About NSW Ambulance:

NSW Ambulance is an integral part of the NSW Health system that must work together seamlessly to deliver services to the community of NSW. We take a values-based leadership approach putting our people at the centre of everything we do, striving to deliver our mission of Excellence in Care through our CORE Values of Collaboration, Openness, Respect and Empowerment.

Hear what it’s like to work for NSW Ambulance

NSW Ambulance is committed to creating a diverse and inclusive environment which reflects the community we serve. We encourage candidates from all backgrounds, including Aboriginal and Torres Strait Islander people, LGBTIQA+, neurodiverse individuals, and people with disabilities to apply!

About the Opportunity:

The role is responsible for assisting injured staff receiving medical treatment under Workers Compensation to progress them to self-management and discharge of treatment. The role will coordinate and liaise with relevant stakeholders to ensure that recovered injured workers are receiving evidence-based treatment that is reasonable and necessary under the legislation. This key role will provide technical advice and apply best practice interventions to progress claims to finalisation and closure, whilst also fostering care and compassion for those recovering from injury.

About You:

We are looking for someone who:

• Is an experienced injury management professional, managing complex physical and psychological injuries.
• Is a team player with the ability to work independently in a high demand role, working with key stakeholders to improve recovery outcomes for our injured workers.
• Has a strong understanding of workers compensation legislation and how it is applied for exempt and non-exempt workers.
• Can work within the parameters set and offer a balanced and strategic approach to their work. They are organised, structured in their working style, and strive to provide the highest quality of customer service to our customers.
• Is an experienced Recovery at Work Coordinator and holds a current NSW Return to Work Certification.
• Is passionate about returning people to health and work and can work within processes and policies in a complex and changing environment.
• Takes a balanced, strategic, and proactive approach to their work and can deliver positive outcomes for our customers and injured workers.
• Works collaboratively with the wider Recovery team and key stakeholders and provides valuable input into current practices and process, with a view to achieving quality business outcomes.

How to Apply:

Please respond to the below two questions (max 4000 characters including spaces) and submit this with your CV and other required information.

Question 1: Describe a situation when you successfully managed a complex workers' compensation medical treatment matter. What steps did you take to ensure the matter was resolved efficiently, and what was the outcome?

Question 2: Describe a time where you identified a problem either with a work process, task, or situation. How did you work with others to solve the problem at what was the outcome?

Click here for the Role Description and Position Conditions and General Info

Learn more about careers at NSW Ambulance here

Join Us & Enjoy Exceptional Employee Benefits as we offer more than just a job — we support your lifestyle, growth, and wellbeing.

Financial Perks

• Salary packaging: Up to $9,000 for living expenses + $2,600 for meals & entertainment
• Novated leasing options
• Public transport accessible locations

Work-Life Balance

• Flexible & hybrid work arrangements
• Monthly Paid Day Off (ADO) + extra public holiday

Career Development

• Growth opportunities & career pathways
• On-the-job coaching and skill-building

Health & Wellbeing

• Discounted gym access for you & your family (Fitness Passport & Medic-Fit)
• Private health insurance discounts
• Free, confidential staff support program

Additional Information:

• Applicants will be assessed against the essential criteria articulated in Role Description.
• NSW Health is committed to accessibility and may provide adjustments to the recruitment and interview process as needed, including physical adjustments, interview setup, or scheduling needs.

• Employment of temporary visa holders is only considered if no suitable permanent resident or citizen is identified after labour market testing.
• Eligibility lists and talent pools may be created and used to fill temporary or permanent vacancies over the next 18 months at the same, or other locations, that are at the same grade and capability level.

Contact People

Please contact Kathryn Horne on [email protected] or via 0437 914 660 if you have any questions about this role.

For Aboriginal candidates who would like to talk to NSW Ambulance’s Aboriginal Workforce Consultant, please contact Leonie Garvey on [email protected]. Support is also available through the Stepping Up website.

Please contact [email protected] if you require any adjustments to the recruitment process so we can support you to present your best self.

-