We are seeking an exceptional Dental Assistant/Receptionist to join our Charlestown and Maitland clinic team, providing outstanding patient support and care for our all patients and dental professionals. As the first point of contact for our patients, you will play a crucial role in creating a positive and welcoming atmosphere while ensuring efficient operations. The ideal candidate is patient-focused, highly organised, possesses excellent communication skills, and demonstrates a strong ability to prioritise and multitask in a fast-paced environment.

Responsibilities:

Treatment coordination and Assisting:

Communicate clearly with patients including greeting patients warmly and create a friendly, personable and professional atmosphere in the waiting area.

Provide personalised assistance and address patients' enquiries, ensuring a positive experience.

Oversee booking patient appointments to ensure efficient scheduling and minimise wait times, answering phone calls, directing enquiries, communicating appointment reminders, follow-up calls, and assisting with any pre-visit instructions.

Maintain an organised system for patient records and other administrative documents, maintaining accurate and confidential information.

Proactively respond to new patient requests and dental marketing leads.

Assist with insurance claim processing, billing, invoicing, and payment coordination as necessary.

Undertake and review clinic reporting and escalate as requested.

Patient Care Coordination:

Work collaboratively with other dental professionals to ensure smooth patient transitions and streamlined workflows.

Assist in treatment coordination, appointment planning, and follow up on patient quotes

Provide information to patients on dental procedures, services, oral hygiene recommendations, and post-operative instructions

Proactively address patient concerns or complaints with empathy and professionalism, escalating as needed.

Undertake chair side support as required based on staffing needs

Clinic:

Ensure the reception area, waiting room, surgeries, bathrooms and other common spaces are clean, well-stocked, and organised

Proactively arrange for the provision of refreshments and any other amenities to enhance patient comfort, including for family members

Coordinate maintenance requests, liaise with service providers, inventory of office supplies, clinical materials

Collaborate with the dental team to enhance the overall patient experience and foster a welcoming environment

Undertake patient feedback to improve and enhance patient experience

Liase with team members in Sydney head office with regard to our 'patient-centric' focus

Qualifications:

Cert III in Dental Assisting or equivalent is a ideal

Australian work rights are required for this position

Essential Skills:

Proven experience as a dental assistant, or dental receptionist

Minimum 1-2 years of dental treatment coordinator or clinic assistant experience is required

Exceptional customer support skills with a friendly and approachable demeanour

Strong organisational skills, attention to detail, and ability to prioritise competing demands

Excellent verbal and written communication skills, demonstrating a professional and empathetic manner

Proficient in using dental practice management software, scheduling systems, and Microsoft Office Suite

Knowledge of dental terminology, procedures, and insurance processes is necessary

Demonstrated ability to maintain confidentiality and handle sensitive information with discretion is essential

Flexibility to adapt to changing priorities and work effectively in a team-oriented environment

As a Dental Assistant /Receptionist in our dental clinic, you are the company's first contact to patients and visitors, responsible for their first impression. You will contribute to providing exceptional patient care & treatment coordination of our clinic. Our goal is to make our patients and visitors to feel welcome, at ease, and appreciated while they are visiting. If you are a proactive and patient focused individual with a passion for creating a positive dental experience, and contribute to a positive work culture, we encourage you to apply and become a valued member of our team.