About us

Trainwest, a proud subsidiary of the Keystone Training Group (KTG), is one of three training providers under the KTG banner.

For more than 17 years, Trainwest has been delivering quality training and assessment to industry across Western Australia. We value our people and take pride in creating a positive experience for both our students and our team.

About the role

This is an exciting opportunity to begin your career in business administration by joining our Student Services team as a Reception & Office All-Rounder Trainee.

As part of this full-time traineeship, you’ll complete a Certificate III in Business, gaining valuable hands-on experience while working in a busy, friendly, and professional training environment. This role will see you based at our Perth Airport site but may also see you provide reception support to our other metro-based training sites as required.

What You’ll Be Doing

Each day will bring variety as you learn and contribute by:

Greeting and assisting students, visitors, and trainers with a friendly and professional manner.

Answering phone calls, emails, and general enquiries with excellent customer service.

Supporting the team with administration tasks such as data entry, filing, and photocopying.

Preparing and maintaining student learning spaces and course materials.

Assisting with day-to-day office operations and housekeeping duties.

Learning how an RTO operates from the inside, developing practical business and communication skills.

About You

We’re looking for someone who:

Enjoys working with people and providing great customer service.

Has a friendly, professional, and respectful communication style.

Is organised, reliable, and takes pride in completing tasks carefully.

Can manage multiple small tasks calmly and efficiently.

Has a positive attitude, is eager to learn, and brings a can-do approach to every day.

Is punctual and takes ownership of keeping spaces tidy and welcoming.

Your Approach to Work

You’ll succeed in this role if you:

Take a steady, thoughtful approach and focus on doing things well.

Enjoy following systems and procedures and learning new processes.

Are dependable and consistent - someone the team can rely on.

Treat students and colleagues with warmth and respect.

Take initiative to help out wherever needed.

What You’ll Bring

A friendly, professional, and approachable manner.

Good communication skills in person, by phone, and by email.

Strong attention to detail and pride in your work.

A willingness to learn new systems and software.

A team-first mindset and the ability to work both independently and collaboratively.

Basic computer literacy (Microsoft Office Suite)

What We’ll Provide

On-the-job training and mentoring to help you succeed.

Support to complete your Certificate III in Business qualification.

Free onsite parking.

Access to an Employee Assistance Program for you and your immediate family.

Corporate uniform.

Opportunities to learn and grow across our group of RTOs within the Keystone Training Group.

If you’re ready to start your business career and gain valuable skills in a supportive training environment apply now and begin your journey with Trainwest.