Wellness Australia Group embodies an inclusive positive culture that exemplifies kindness and respect to all whilst having a lot of fun, in a safe environment, looking after the wellbeing of mind, body and spirit. Wellness Australia Group wish for all to live their best lives making the ordinary, extraordinary.

Care Manager role plays an important role in the leadership team and is committed to creating opportunities for our clients, team and the community.

Key Responsibilities

Participant Relationship Management: Build and maintain meaningful relationships with participants, ensuring their needs and goals are met through regular communication and personalized care approaches.

Care Plan Development: Collaborate with participants, their families, and healthcare professionals to design and implement tailored support plans that align with NDIS requirements.

Support Worker Oversight: Provide guidance and mentorship to support workers, fostering a culture of continuous improvement and excellence in service delivery.

Client Communication: Act as the primary point of contact for participants and their families, addressing inquiries and resolving concerns with sensitivity and efficiency.

Staff Training and Development: Identify training needs and lead initiatives to enhance the skills and knowledge of support workers, ensuring high standards of care.

Client Onboarding: Oversee the seamless onboarding process for new participants, including initial assessments and orientation to our services.

Compliance and Documentation: Maintain meticulous and up-to-date client records, ensuring compliance with all regulatory and organizational policies. Report writing and incident management.

Stakeholder Engagement: Collaborate with external stakeholders, including healthcare providers, therapists, and funding bodies, to deliver holistic support.

Operational Support: Participate in a rotating on-call schedule to ensure the continuity of high-quality care for our participants outside of regular business hours.

Requirements

We are seeking a compassionate and driven individual with the following qualifications and attributes:

Essential Qualifications:

A relevant tertiary qualification in disability, social work, health, or a related field.

Current NDIS Worker Screening Check and a valid Blue Card (or ability to obtain).

Current driver's license and reliable vehicle.

Strongly Desirable:

Experience with complex care, including co-morbidity, mental health and chronic health concerns advantageous

Qualifications in nursing and or mental health (or willing to gain)

Professional Experience:

Proven track record in care management or a similar role within the disability or health sector.

Strong understanding of NDIS practices, regulations, and guidelines.

Experience in supervising and mentoring staff.

Skills and Competencies:

Outstanding interpersonal and communication skills.

Exceptional organizational skills and attention to detail.

Ability to manage competing priorities in a fast-paced environment.

Strong skills in technologically, Microsoft programs , with proficiency in care management software and general IT systems.

Personal Qualities:

A genuine passion for empowering individuals with disabilities.

Positive ‘can-do’ attitude, sense of humour and a ready smile

Proactive, resourceful, and solution-oriented.

Collaborative and empathetic, fostering positive relationships with clients, colleagues, and stakeholders.

Please email [email protected] or phone Julie on 0420 996 480 for further information on this role.

To apply please submit a cover letter outlining your experience in each of the key responsibilities along with a copy of your up to date resume through SEEK.