About the company

Burnie Brae is a well-established and respected service provider in the North Brisbane and Moreton Bay community, renowned and awarded for it's passion in delivering excellent customer care and support services. Recognised at the National Excellence in Aged Care Awards in 2022 for our unique, holistic service delivery approach, Burnie Brae places clients’ and members’ lives at the heart of everything we do. As a community-focused organisation, we strive to help clients live independently while fostering a strong sense of connection and inclusion every day.

About the role

We are seeking a dedicated Support at Home Care Partner to join our expanding Support at Home team in a full-time capacity. This role is ideal for an individual with a passion for aged care and prior experience in coordinating Home Care Packages.

As a Support at Home Care Partner, you will play a pivotal role in delivering person-centred case management services to our clients. You will work closely with the Support at Home Manager, Nurses, and Support Workers, providing guidance, support, and training to ensure high-quality care outcomes. Your caseload will include clients across various package levels.

This position operates under a flexible, hybrid work model, with a blend of working from home and from our Chermside office. You will also spend part of your time visiting clients in the North Brisbane area to support their needs and maintain a strong connection with the community.

Specific tasks

• Act as the key contact person and advocate for clients in facilitating their Care Plan
• In partnership with the client, develop a goal-focused and consumer-directed Care Plan
• Ensure client needs and preferences are provided within their allocated budget.
• Organise client services and report any issues that arise to the Support at Home Manager.
• Liaise with referring agencies, assessment services, local health providers, and community services.
• Provide day to day support advice and assistance to Support at Home Manager, nurses and Support Worker's.
• Facilitate and conduct training for SWs engaged to provide care services.
• Perform any other reasonable duties as directed by Support at Home Manager.
• Identify additional resourcing needs and provide recommendations to the Support at Home Manager.

Skills & Experience

• Diploma in Aged Care, Community Care and/or Case Management desirable
• Minimum Certificate IV in Aged Care, Community Care and/or Case Management with relevant 2-3 years experience being highly regarded
• Working knowledge of the Aged Care Act and Principles & Aged Care Standards
• Ability to develop, track and understand budgets and financial information
• Previous experience in a care coordination role
• Ability to develop, track and understand budgets and financial information.
• Experience in conducting risk assessments.
• Current National Police Check
• Current CPR & First Aid

Culture

Burnie Brae is for everyone. Diversity and open expression are fundamental to our organisation; they help us build a social platform and global community where anyone can create, discover, and share sounds. We acknowledge the challenges in our industry and strive to develop an inclusive culture where everyone can contribute.

Benefits of working for Burnie Brae

• Staff discount at our onsite Café
• Free membership to our onsite gym
• Staff discount to onsite massage services
• Free membership to the Burnie Brae Member Centre including the staff loyalty program
• New uniform provided annually
• Health Insurance Discount
• Salary Packaging

We are proud to be an Equal Opportunity Employer, committed to building a team that reflects a rich diversity of backgrounds, experiences, and perspectives. Our employees bring unique strengths and share a common passion for making a difference in people’s lives. Diversity goes beyond race and gender - it includes age, disability, veteran status, sexual orientation, religion, and every aspect of identity. We believe that every voice matters, and fostering an inclusive environment is a responsibility we all share.