Principal Solution Architect - Integration

Grade: 11/12
Salary range: $149,739 - $173,174 + super
Duration: Ongoing
Location: Hybrid working arrangements in place - in office requirement to attend Sydney McKell offices on Tuesdays and Thursdays, which is subject to change based on applicable DCS workplace policies.

About the team

This role sits within the NSW Telco Authority Enterprise Architecture team.

An exciting ongoing opportunity has arisen for Principal Integration Architect to join the NSW Telco Authority, a rapidly growing agency within the Department of Customer Service.

The successful candidate will lead the design, evaluation, and implementation of technology solutions that support enterprise and critical communications systems. This role is pivotal in aligning technology strategy with business and customer needs, ensuring optimal service delivery across government and public safety networks.

You will be joining a friendly, fast-paced, dynamic and diverse team who is passionate about keeping people and places safe.

We are an inclusive employer that fully supports flexible working and values our people for their diverse ideas, backgrounds and skills. We are committed to building a workplace that reflects the community we serve and welcome applications from everyone.

Your responsibilities will include

• Engaging and collaborating with stakeholders to document business requirements and propose solutions that meet customer needs
• Developing solution designs and participating in design reviews to ensure compliance with architecture and governance policy
• Leading the design, implementation, and testing of technology solutions, and reporting on delivery commitments to ensure timely and expected outcomes
• Establishing and maintaining stakeholder relationships through effective communication, negotiation, and issue management
• Taking technical ownership of solutions to ensure business needs are met, support contracts are delivered, and supplier negotiations are competitive
• Providing expert advice and input into technology strategy and architecture for enterprise, OSS, and BSS systems
• Maintaining current knowledge of relevant technologies, practices, and industry trends to recommend and deliver innovative solutions aligned with organisational and government priorities

For more information on the role and its accountabilities, click here to view the role description.

To be successful in this role you will demonstrate

• Essential Security Clearance: Ability to obtain a minimum Baseline Security clearance within six months to work with sensitive government and critical communications information
• Leadership: Proven ability to lead, develop, and motivate engineering and technical teams
• Integration Experience: Demonstrated experience in integrating complex systems and platforms
• Customer Service: Excellent skills in engaging senior stakeholders, government agencies, and customers
• Procurement Experience: Commercial acumen and experience leveraging procurement knowledge to deliver cost-effective and strategic outcomes
• Communication Skills: Strong written and verbal communication skills tailored to both technical and non-technical audiences

Whilst not essential, the following requirements would set you apart from the rest

• Telecommunications Experience: Radio or Telco background experience
• Executive Engagement: Comfortable presenting to and influencing executive leadership teams

About NSW Telco Authority

NSW Telco Authority (NSWTA) operates and manages the Public Safety Network to deliver radio communications for frontline responders.

We work with emergency services and telecommunications carriers to protect communications assets during emergencies and natural disasters.

NSWTA is a delivery agency with responsibility for over $1.5 billion in key NSW Government projects that connect communities and support emergency services.

We lead and coordinate whole-of-government connectivity strategy to bridge the digital divide and help keep people and places safe.

NSWTA operates as a standalone Statutory Authority within the Department of Customer Service. We promote flexibility and we will consider part time, job share and other flexible arrangements.

We're proud of our customer-centric, people-first culture and it is key to the success of our fast-moving, high-performance organisation, where our people and partners live and breathe our values of Integrity, Trust, Service and Accountability.

We understand the importance of continuing to learn and grow in your career and provide a range of training and development opportunities to keep upskilling and nurturing our people. We're also committed to creating opportunities for job mobility and new experiences within our organisation or the wider public sector.

For more information, go to NSW Telco Authority

Salary Grade 11/12, with the base salary for this role starting at 149,739 base plus superannuation

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: 9:59am, Tuesday 11th November 2025

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact 02 9494 8351.

For more information, please visit

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Information on adjustments available for the recruitment process