About the role

At the heart of Queensland Public Trustee's (QPT) Customer Experience and Delivery (CED) portfolio lies a commitment to delivering trusted, financial decision-making advocacy, education and services that empower Queenslanders to navigate crucial life events. From financial management for clients with impaired capacity to deceased estate administration and a Will-making service, we are dedicated to providing comprehensive support.

As a Principal Public Trust Officer, your work will involve:

Managing a work unit within the Queensland Public Trust's (QPT) core business as part of the CED Program, ensuring your team's successful performance and achievement of organisational goals

Handling complex and sensitive matters in the capacity of a financial administrator, trustee, or executor

Providing high-quality advice and support to management, customers, and staff, leveraging your expertise to address a wide range of issues effectively

Reviewing documents, overseeing file management, and resolving complex cases and challenging enquiries efficiently and professionally

Leading and supervising a small team of dedicated customer service professionals, fostering a collaborative and high-performing work environment

This is a temporary full-time opportunity from 4 January 2026 up to 12 months based in Toowoomba. Download the role description for more information.

About you

You possess robust analytical and conceptual skills, coupled with a dedicated customer focus and a collaborative approach to team dynamics. Thriving in a fast-paced environment with competing priorities, you demonstrate exceptional multitasking abilities and take pride in delivering impactful services to the Queensland community.

To excel in this role, the following attributes will be your keys to success:

Leadership experience with proven ability to mentor and coach a team

Proactively committed to delivering high-quality customer service

Possess a positive, empathetic attitude with a solution-focused approach

Proficient in conflict resolution, negotiation, and influencing skills for effective de-escalation

Ability to maintain focus and optimism under pressure, ensuring steady performance

Competence in interpreting and applying legislation, policy, and procedures within delegated limits

What we offer

A fulfilling role where your skills directly impact lives

Dynamic work environment with diverse responsibilities

Opportunities for personal and professional growth

Supportive culture prioritising employee mental health and wellbeing

How to apply

If you are interested in working with us, please provide the following information:

A cover letter (maximum two pages) telling us what you will bring to the role and your motivation for applying

Your current CV or resume (maximum three pages is recommended), including any mandatory and/or other requirements

Details of two referees who have a thorough knowledge of your capabilities, work performance and conduct within the previous two years. It is preferable to include your current or immediate past supervisor

Only those persons eligible to work in Australia may be employed by QPT. Prospective employees will be required to provide proof of identity and documentary evidence of their right to work in Australia.

Further information

The Queensland Public Trustee (QPT) is a value for money independent state trustee service dedicated to advancing and safeguarding the rights, interests and wishes of Queenslanders in need of financial management, trust and estate planning and administration support. We have been looking after Queenslanders and their families since 1916.

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.