ABOUT US

SydWest is a not-for-profit organisation which is committed in providing a broad range of services across Greater Western Sydney, Western Sydney, the Inner West and the City of Sydney. We are a leading organisation on cultural diversity offering flexible and quality services across the life cycle for refugees and migrants; support for seniors; disability support; women and families; youth; housing support; and settlement services. SydWest Multicultural Services’ mission is to deliver quality services meeting diverse needs to maximise individual and community outcomes. Our Vision is to create an inclusive society where all people have equal opportunities to grow and thrive.

ABOUT THE ROLE

The Case Coordinator-CHSP is part of the Aged Care team and is responsible for effectively coordinating the activities of SWMS’s Senior Social Support Groups, which are part of the CHSP Program. This role’s key purpose it to ensure that all of SWMS’s Senior Support Groups receive exceptional customer service through coordination of meaningful activities, events, and other relevant projects within the Aged Care Team. The CC-CHSP is also responsible for compliance of the Social Support Program under the Aged Care Act and the Aged Care Quality Standards as well as ensuring that quality services are delivered to all consumers. This is full-time, fixed term until 30/06/2027.

OUR BENEFITS

Free exercise classes, twice a week (eligible from the first day of employment).

Attending important events run by Government ministers and sector trailblazers in attendance.

Salary sacrifice packaging options to receive up to $15,900 of your salary tax-free meaning more take-home pay and $2,650 for meals and entertainment.

Flexible working arrangements to work from home and office to support work-life balance.

Free assessment on Gallup Stregnths-finder program.

Community Services Portable Long Services Leave for employees

DUTIES AND RESPONSIBILTIES

• Coordinating & overseeing all aspects of SydWest’s Senior Social Support Groups operational activities;
• Manage and closely monitor consumers’ service hours and ensure all outputs set by the Department of Health are met on an annual basis;

• Ensure all rostering & scheduling requirements are efficiently & effectively managed by utilising Social Support Project Officer, Community Care Worker (if required) & Volunteer Resources available;

• Network & strategically collaborate with internal & external stakeholders

• Maintain high level of professional communication with all internal & external customers

• Ensure Exceptional Customer Service is provided to all internal & external customers in managing all forms of feedback, complaints & compliments

• Identify & Promote SydWest Services to Group Participants & potential customers within the Aged Care Communities
• Provide reports in a timely manner as requested by the Team Leader
• Adhere to Policies & Procedures related to the work being undertaken in order to ensure own & others safety in the workplace

ESSENTIAL CRITERIA

• Minimum 2 years’ experience in a service coordination role involving running of client groups;
• Demonstrated experience in working with CHSP & HCP funded services & seniors of a CALD background;
• Sound knowledge of CHSP & HCP and current CHSP & HCP issues impacting seniors of a CALD background;
• Demonstrated experience to network, liaise, and develop collaborative partnerships with stakeholders;
• Ability to prioritise competing demands and work independently.
• Well-developed negotiation & facilitation skills;
• A strong customer service focus and the ability to interact positively with a wide range of people from diverse backgrounds;
• Well-developed verbal and written communication skills to engage effectively with a broad audience;
• Excellent computer literacy skills in Microsoft Office programs, electronic mail and calendars;
• Demonstrated values of integrity, reliability, teamwork and professionalism and a commitment to quality and continuous improvement.
• Current driver’s licence and access to a full registered motor vehicle with comprehensive insurance;
• Australian Federal Police Check
• Working with Children Check;
• First Aid Certificate (including CPR)

YOUR KEY ATTRIBUTES FOR THE ROLE

Resilience and Courage

• Always be calm and act constructively in highly pressured and unpredictable environments;
• Give direct & honest response;
• Accept criticism of own ideas and respond in a thoughtful and considered way;
• Continue toward goals in the face of difficulty and adversity.

Orientation and Self Management

• Maintain focus on goals;
• Independently pursue business objectives in an organised and efficient manner;
• Priortise work tasks to meet job responsibilites;
• Minimise work flow disruptions to complete high quality work within a specified time frame.
• Good communication and listening skills to ensure professionalism and correct information is provided.

Flexibility

• Adapt effectively to changing plans and priorties;
• Ability to handle multiple tasks at once.